Scheduling Analyst @ Ahoy Career

Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, and Gdansk. They employ around 60,000 employees worldwide.
The Scheduling Analyst supports operations by generating schedules for the assigned programs/campaigns while ensuring adherence to service goals and client requirements. In addition to managing the scheduling process, Scheduling Analysts support the Event Planning and Time-off Management Process for operations while providing efficiency and opportunity cost analysis.

Benefits

Private medical healthcare
Hybrid work
Medicover Sport card
Co – Co-financing of online courses on three different platforms
Great office with modern workplaces in Olivia Center
Internal training and further education possibilities via our campus
Advancement opportunities in our international company
Highly motivated and dedicated team with flat hierarchies

Requirements
English language = minimum B2 level
At least 2 years of experience in a call center and/or 1 year specifically in workforce management
Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred
Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation
Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, and Gdansk. They employ around 60,000 employees worldwide.
The Scheduling Analyst supports operations by generating schedules for the assigned programs/campaigns while ensuring adherence to service goals and client requirements. In addition to managing the scheduling process, Scheduling Analysts support the Event Planning and Time-off Management Process for operations while providing efficiency and opportunity cost analysis.

Benefits

Private medical healthcare
Hybrid work
Medicover Sport card
Co – Co-financing of online courses on three different platforms
Great office with modern workplaces in Olivia Center
Internal training and further education possibilities via our campus
Advancement opportunities in our international company
Highly motivated and dedicated team with flat hierarchies
,[Incorporating client requirements such as training, coaching, and feedback sessions, as well as forecasting future needs based on skill distribution and agent preferences, Recommending solutions to conflicts that arise in schedules or handling special scheduling requests from agents or clients, Collaborating with operational points of contact to schedule activities like unplanned & planned absences or off-queue times effectively, Offering weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation, Maintaining and updating employee’s skills, special scheduling agreements, vacation entitlements, and contractual information within the scheduling systems database] Requirements: Google suite, MS Office, Excel Additionally: Sport Subscription, Coaching, Private medical care, In-house trainings.