NOC Engineer

responsibilities :
Solves reported product and network problems of moderate complexity
Works for worldwide customers to solve problems and enhance future products with senior engineer supervision in the Routing and/or switching area
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
Provides basic systems/product training and intellectual property material on routing and/or switching technologies
Work on shifts (morning and evening in EU time zone)
Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services

requirements-expected :
2+ years NOC Engineering experience
CCNP Voice/Collaboration certified
ITIL Certified
Good practical knowledge of Cisco’s core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber.
Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones.
Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to experience working with PSTN connections (FXS/FXO/T1/PRI/SIP) is required.
Knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS).

benefits :
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
fruits
integration events