IT Helpdesk Analyst
7 dni temu
technologies-expected :
Microsoft Excel
SAP
responsibilities :
Strong customer service skills and the ability to deal with all types of customer service requests related to IT.
Ability to effectively interact with a diverse user base
Learn the following infrastructure support components
PPG standard hardware, tools & utilities
Server operating systems, tools & utilities
IT networks and voice services
IT security and Disaster recovery
Process control and monitoring
Develop effective troubleshooting skills
Good technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.
requirements-expected :
Four year degree or higher in Information Systems Management, Computer Science, Engineering, a related discipline or equivalent experience is desired
1-2 years of IT customer service or a related discipline experience
Analytical and conceptual skills
Strong oral and written communication skills
Strong systems and process orientation
Must be comfortable working remotely and lack of face to face time with colleagues and managers
benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
extra social benefits
employee referral program
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