Application Support Analyst
2 tygodni temu
technologies-expected :
SharePoint
responsibilities :
The main purpose of the Application Support Analyst is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.
The Application Support Analyst will be the first point of contact for all technology support tickets and queries that come into the team via telephone and e-mail.
Key Accountabilities:
Reviewing, processing, and dispatching all support tickets and queries coming into the team viaGroup Inbox, ServiceNow, and telephone.
Being 1st line support for the tickets you are responsible for.
Recording and managing all information/data and actions/tasks.
Building and maintaining strong working relationships within the team and with Internal Technology.
Providing administrative support.
requirements-expected :
IT service desk experience (one year).
Strong IT skills and computer literacy.
Experience working within SharePoint and Office 365.
Fluency in English.
Excellent communication skills including via telephone and e-mail.
Strong attention to detail.
Ability to manage and organize your own workload.
Proactive problem-solving skills.
offered :
Opportunity to work on a wide range of international projects with market leaders from various sectors and countries (Have you seen our clients’ portfolio?).
Clear and stable career path and work environment supporting work-life balance (We all know how important it is in the current situation, wouldn’t you agree?).
Professional training program and the possibility to use innovative recruitment technology.
Opportunity to get engaged in additional initiatives including Employer Branding, Corporate Social Responsibilities, and Social Fund events or become an Internal Trainer.
Buddy – assistant, who will support you during your first weeks with us.
Private medical care, life insurance, an additional day off, language classes, multisport card, and other benefits (And yes We used to have fresh fruit delivered to kitchens so hopefully we will be back in the office soon).
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