Support Service Engineer

2 miesięcy temu


Krakow, Polska Motife Sp. z o.o. Pełny etat

technologies-expected :
Active Directory
Citrix
iOS
Android

about-project :
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.
As a Support Service Engineer (M365), you will be responsible for providing essential technical assistance to end users while ensuring prompt resolution of issues and maintaining efficient operation of workplace technologies.

responsibilities :
Handle all inbound calls, chats, and emails within the service desk.
Address Level 1 queries from end users promptly and accurately.
Log incidents and faults, categorize, and prioritize them according to team procedures.
Diagnose and resolve a wide range of Windows application issues.
Troubleshoot internet and VPN issues effectively to ensure seamless connectivity.
Escalate issues beyond scope to appropriate resolver groups using the IT Ticketing System.
Install, upgrade, and troubleshoot printers and related computer hardware.
Customize desktop hardware to meet specifications and business standards.
Administer email and user accounts on Office 365 and Active Directory.
Familiarize end users with basic software, hardware, and peripheral device operation.
Configure mobile devices (iPad/iPhones/Android) for users to ensure email access and connectivity on the go.
Demonstrate excellent customer focus and communication skills.
Take ownership of queries, issues, and problems, documenting them in the ITSM Tool.
Identify and escalate severe issues that could impact production.
Exhibit a customer-first approach to support and a natural aptitude for troubleshooting and problem-solving.

requirements-expected :
Bachelor's degree in Computer Science, Information Technology, or related field.
Proficiency in English and German languages is mandatory.
1-3 years of experience in a service desk or technical support environment.
Strong understanding of Active Directory, Citrix, O365, Microsoft Windows, and Mobile Operating Systems.
Experience in troubleshooting internet, VPN, and hardware-related issues.
Familiarity with email and user account administration on Office 365 and Active Directory.
Ability to configure and support mobile devices such as iPads, iPhones, and Androids.
Excellent communication skills with a customer-centric approach.
Natural aptitude for troubleshooting and problem-solving.
Ability to prioritize tasks and work efficiently in a fast-paced environment.

offered :
Private medical care for employees and their families at Lux Med.
Guaranteed 26 days of vacation per.
Reimbursement for glasses (in the amount of PLN 400, once per 3 years).
Access to a benefit cafeteria system on the Worksmile platform (worth PLN 175 per month).
Life insurance.
Possibility of development, various free pieces of training or courses with the possibility of receiving certificates.



  • Krakow, Polska LTIMindtree Pełny etat

    We are looking for  Senior C#, .NET Support Engineer to join our team in Cracow, Poland This is work from office role. As a Senior C#, .NET Support Enginee r, you will work directly with developer customers who range from small software developers to Fortune 100 corporations. You will be solving the most challenging Azure App Services problems. You...

  • Support Engineer

    3 miesięcy temu


    Krakow, Polska Qualtrics Pełny etat

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Full Stack Engineer

    2 miesięcy temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Java Springboot Kubernetes Docker about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support...


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Jira Confluence Groovy Python PostgreSQL about-project : The Team The Collaboration Tooling team play a pivotal role in delivering tooling and support to all the Value Streams within WPB; 3000 developers and 30,000 end users. The tools being managed currently within the team consist of Slack, Jira and Confluence and are maintained...

  • Software Support Engineer II

    2 miesięcy temu


    Krakow, Polska Qualtrics Pełny etat

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Java Automation Engineer

    3 miesięcy temu


    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Well HSBC...


  • Krakow, Polska LTIMindtree Pełny etat

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help...


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : C# .NET MSSQL Angular about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...

  • Kubernetes Platform Engineer

    3 miesięcy temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Kubernetes Cloud platforms Automation CI/CD Agile about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers...

  • Citrix Senior Engineer

    2 miesięcy temu


    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Our...

  • Cloud DevOps Engineer

    3 miesięcy temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Cloud infrastructure CI/CD about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and...

  • Data Warehouse Engineer

    1 miesiąc temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Java 11+ Groovy Python 3.7+ GCP AWS about-project : HSBC is the largest bank in Europe and is also one of the largest investment banks in the world. MSS IT provides technology solutions for its Global Markets and Securities business worldwide. Traded Risk IT is an important global functional unit responsible for delivering risk...

  • IT Service Owner

    5 dni temu


    Krakow, Polska ITDS Polska Sp. z o.o. Pełny etat

    technologies-expected : ServiceNow technologies-optional : Confluence about-project : As an IT Service Owner and IT Service Manager, you will be working for our client, a leading global institution focused on delivering innovative process automation, enterprise document management, and customer communication solutions. This role will support internal...


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Python Django Apache Spark Apache Flink GC dataflow about-project : We’re Markets & Securities Services IT Poland, a technology department providing technology services and solutions for the Investment Bank businesses at HSBC. Systems we create enable transactions across multiple asset classes. Our teams work in partnership with...

  • Java Automation Engineer

    3 miesięcy temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Maven Docker Kubernetes AWS Git Java about-project : Well HSBC offers just that. It’s exciting times here and if you’re looking for a role that will give you the opportunity to grow, innovate and deliver cutting edge software then join us. Whether you want a career to take you to the top or simply take you in a new direction,...

  • Platform Engineer

    2 tygodni temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Kubernetes GCP CI/CD DevOps about-project : If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • DevOps Monitoring Engineer

    2 miesięcy temu


    Krakow, Polska HSBC Service Delivery Pełny etat

    Some careers grow faster than others Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers? Well HSBC offers just that. It’s exciting times here and if you’re looking for a role that will give you the opportunity to...


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Microsoft Azure CI/CD about-project : The Azure Cloud Engineer will work within the global Azure Cloud Services team and will be responsible for building highly resilient, scalable, reusable and performant Azure infrastructure in an automated and efficient manner. Reporting to the Azure Engineering Lead and working across the Azure...


  • Krakow, Polska HCL Poland Pełny etat

    responsibilities : To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard. Manage CCC, Dispatch & Install Base management activities: o CCC- Interacting with customers on...

  • Senior Citrix Engineer

    3 miesięcy temu


    Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : Microsoft Azure about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...