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Business IT Analyst
1 tydzień temu
responsibilities :
Understanding and capturing customer processes and requirements within the scope of services
Advising the customer on solutions, process design, implementation and process modelling
Planning and administrating costs and revenues for IT services including monitoring of invoices and regular financial reporting
Analyzing, defining and controlling the key cost drivers per IT service, reporting for the billing of services
Continuously executing activities to review costs per service, promoting IT service innovations, and improving customer acceptance
Managing the internal and external projects
Ensuring that IT service roadmaps are defined and executed
Ensuring that the IT service lifecycle is planned and implemented
Continuously improving the IT services
Defining KPIs and SLOs for the IT services
Ensuring that general documentation is updated and provided to key users
Managing service providers and handling escalations
Ensuring the conformity of IT services according to Panasonic regulations and supporting the PISCEU Governance & Security team in SOX audits for IT controls
requirements-expected :
University degree in Computer Science, Business Informatics, or equivalent
Fluent in English, knowledge of German would be an asset
Experience in multinational companies
Excellent knowledge in the IT application area with a focus on process consulting, workflow application, and operations
Extensive experience with business process analysis and process consulting
Experience with agile project management methods and tools
Experience in customer orientation and service sales
offered :
A challenging role where you can actively contribute to the company's success and take on responsibility
International work environment
Variety of training and development opportunities
Attractive remuneration package, social, fitness & health benefits
Flexible working hours
Generous mobile working option
High Work-Life Balance
Transportation allowance
Special discounts on Panasonic products
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
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