NETAPP Consultant

Job Responsibilities:
 SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Storage systems and SAN fabric switches.
 Manage L3 production/project support activities.
 Lead escalations - within Storage and cross platform.
 Responsible for system improvement and performance tuning on Storage devices.
 Responsible for software and firmware upgrades on Storage and SAN.
 Participate or lead storage projects independently.
 Coordinate Hardware/Software break fix with vendors.
 Work on flexible working hours including weekends.
 Involved in Routine Operational support and troubleshooting.

Job Requirements:
 Minimum of 5+ years of experience in NetApp Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on NetApp storage Systems.
 Strong Storage concepts and hands-on experience on NetApp tools such as OCUM, SnapCenter, System manager & SnapDrive
 Expert knowledge of provisioning & administration of SVMs, snapmirror configurations & SVM DRs
 Hands-on experience with NetApp Cloning Administration, Snapshots policy configuration, Performance Management, Multipath Management.
 Level 3 skills in NetApp Cluster-mode to perform Capacity balancing tasks, adding nodes to cluster, volume migrations & NetApp cluster setup.
 Knowledge of SAN zoning on CISCO & Brocade
 Experience of administration & configuration of NFS & CIFS, FC, FCOE on NetApp Systems
 Hands on experience in Multiprotocol access (simultaneous access of fileshares from NetApp to Windows/Linux clients) configurations and troubleshooting.
 Hands on experience on Quota Management (Hard/Soft)..
 Experience in planning and execution of firmware upgrades & Ontap upgrades on NetApp storage devices.
 Ability to Create/Modify Zone sets, perform/plan data Replication, Monitor storage device ports.
 Good knowledge on Shell or Perl scripting for monitoring or automating storage tasks.
 Experience in working with storage vendors to resolve complex technical problems.
 Experience in performing Root cause analysis.
 Excellent communications, customer service & documentation skills, oral and written.

Technology buzzwords:
 NetApp, Ontap Cluster-mode,
 NetApp Cloning & Snapshots
 SVM DR, NetApp MetroCluster
 OCUM, SnapCenter, SANNAV, Brocade

Recommended Certification:
 NCDA NetApp Certified Data Administrator
 NCSIE, NCSE
 ITIL Foundations Certification