Global Head of Digital Workplace

4 tygodni temu

Lódz, Polska Fujitsu Technology Solutions Sp. z o.o. Pełny etat

responsibilities :
Customer Service
Lead, Manage and develop the Digital Workplace Service Line to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit.
Improve Customer Centricity by developing deep customer business knowledge to deliver effective services that meet the customer business requirement.
Collaborate with Regions, Customer Engagement and Global PreSales teams to grow service line business.
Develop and implement competitive cost models to improve win rates and transparency.
Manage the budget for the service line including planning, monitoring actual versus planned and making necessary adjustments.
Capability Development
By transforming the capabilities and skills of the Service Line, improve service competitiveness to drive growth.
Define and implement an effective Service Line location strategy that supports Regional requirements.
Optimise Service Line Resource Management by effective cross-training/upskilling, recruitment and planned attrition.
Ensure that resolver group Delivery Standards are achieved aligned with S360 performance metrics
Drive standardisation across all resolver groups versus the GOSA delivery kit baseline, including maintaining defined services, outcome base cost models and learning pathways, working with Delivery Partners and Regional teams to achieve excellence in Customer Experience & align success measures.
Develop and implement competitive cost models by utilising best practice, maximising labour arbitrage benefits whilst imbedding automation and AI to improve win rates and transparency.
Support on acquisition (during the deal), integration of acquired companies and the merging of employees and best practices from them, overseeing the post-merger integration.

requirements-expected :
8+ years of relevant experience in global IT service management, in complex environment ideally across a dynamic global footprint.
Strong leadership skills to lead and manage a global team of Senior Leaders, providing guidance, coaching, and support to ensure the team is equipped with the necessary skills, knowledge, and empowerment to deliver high-quality services to clients.
Great at building relationships with key stakeholders based on mutual respect and trust. Highly effective when working within a matrix. Excellent communication, presentation and collaboration skills are essential.
Obsessive about delivery within a diverse customer base and a naturally inquisitive and proactive person, asking insightful questions to obtain early identification of opportunities, risks, and innovative thinking.
Strong financial awareness, including budgeting, forecasting and financial analysis. Ability to manage the service line's profitability.
Demonstrates the ability to analyze complex problems, creativity, and innovation in applying solutions for the benefit of the customer/stakeholder.
Able to achieve outcomes by exercising influence through use of knowledge and experience. Able to manage projects and change effectively and ensure that projects are implemented smoothly, without disrupting service delivery and client satisfaction, on time and within budget.
Value the Diversity of our people and all locations, demonstrating cultural empathy and the ability to build and live a « customer centric » culture based on our Fujitsu Way and value set.
This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time. Frequent travel is required.

offered :
Shaping global service lines
Impacting Fujitsu transformation in accordance with company values
Further global experience development
Private medical healthcare
Group life insurance
Mental health & well-being support
Holiday allowance „Wczasy pod gruszą”
MyBenefit cafeteria
Free language courses – English, German, Japanese
Responsible business initiatives
Employee referral program

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
integration events
no dress code
coffee / tea
parking space for employees
holiday funds
employee referral program
extra leave

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