Business Analyst

3 dni temu

Gdansk, Polska Lyreco Advantage Pełny etat

responsibilities :
Technical Solution Planning: Provide strategic planning and a comprehensive overview of technical solutions to stakeholders, specifically focusing on Microsoft Dynamics 365.
Level 2 Support: Offer advanced support for Microsoft Dynamics 365, resolving complex system issues and ensuring system reliability and performance.
Functional Setup and Configuration: Configure and manage Microsoft Dynamics 365 settings according to functional requirements.
User and Access Management: Manage users and define access rights within Microsoft Dynamics 365 to maintain security and operational integrity.
Training and Documentation: Create and maintain detailed training materials and documentation for Microsoft Dynamics 365; conduct training sessions to introduce new features.
Community Engagement: Lead the local key user community for Microsoft Dynamics 365, fostering engagement and continuous learning.
User Satisfaction and Follow-up: Monitor user satisfaction and respond to feedback to improve the Microsoft Dynamics 365 user experience.
Business Performance Monitoring: Track and analyze tool usage and business KPIs through Microsoft Dynamics 365 to ensure alignment with business objectives.
General Support and FAQs: Provide ongoing support and maintain a knowledge base for frequently asked questions about Microsoft Dynamics 365.
Local Support Assistance: Support local key users and administrators with Microsoft Dynamics 365-specific configuration challenges.
Knowledge Management: Develop and maintain documentation and procedures for first-level support related to Microsoft Dynamics 365.
Collaboration with IT and Business Partners: Collaborate with developers, integrators, and business partners on enhancements and upgrades to the Microsoft Dynamics 365 system.
Integrating 3rd party solutions: working with API or connectors to integrate external systems with Microsoft Dynamics 365 (i.e. CTI, BI)
Compliance: Ensure all configurations and deployments comply with IT policies and procedures.

requirements-expected :
Minimum 2 years’ experience MS Dynamics tool configuration
Fluent business English (written and spoken)
Business Acumen: Strong understanding of business operations and strategic implications with a focus on Microsoft Dynamics 365.
Customer Focus: Strong dedication to meeting the needs of users, enhancing their interaction with Microsoft Dynamics 365.
Communication and Influence: Excellent communication skills with an ability to effectively advocate for system improvements and influence stakeholders.
Team Collaboration: Ability to build relationships and effectively work within and across teams.
Change Management: Skilled in managing organizational change, particularly related to technology implementations like Microsoft Dynamics 365.
Results-Oriented: Demonstrated ability to meet and exceed targets, especially in technology-driven projects.
Project Management: Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
Problem Solving: Analytical and creative approach to solving technical and business challenges using Microsoft Dynamics 365.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
holiday funds
christmas gifts

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