IT Support Specialist

2 tygodni temu

Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

IT Support Specialist Miejsce pracy: Kraków Technologies we use Operating system Windows
macOS
About the project IT Support Specialist is responsible for assisting end users with the deployment of their new PC, accessory requests and hardware-related issues. The team works closely with Dell and CSI to ensure that all PCs are working properly and accounted for. The End of Lease (EOL) team will also serve as the team that assist the Service Desk with any questions and/or concerns that they may have (representing as an L3 technician). The focus is to provide exceptional customer service. The incumbent ensures incidents and requests are entered using ticketing software to track Service Desk tasks and performance while adhering to departmental standards. This includes regular reviews to identify any tickets that require additional attention, tracking trends, and providing updates as needed.
Your responsibilities Assist with PC deployment to end users
Work with team members to develop, approve, validate, and maintain problem-resolution databases
Install and upgrade software as needed after a reimage
Manage assets including billing and user information
Return leased systems/equipment back to lease vendor (CSI)
Work with team members to develop, approve, validate, and maintain problem-resolution databases
PC processing and de-provisioning requests for systems and accessories, stock management
Processing of PC upgrades/refreshes of out-of-warranty / aged systems as per the business rules
Processing reclaims/returns of systems for users leaving the company
Handling incidents and requests by properly analyzing the details and taking appropriate action
Ensuring that incidents and requests are resolved within the SLA
Manage escalation for PC Image issues
Perform other job-related duties as assigned
Our requirements A minimum of two years (preferred) practical experience in the Computer Support field
Windows Operating system: Windows 10 and iOS (MAC) is a plus
Microsoft Office Applications, O365 is a plus
Experience with mobile devices and mobile email
Experience with troubleshooting network-related issues, such as client connectivity
Intermediate PC Imaging process, including knowledge of Altiris
PC hardware and Software troubleshooting
Experience handling tickets on a Ticket Management tool and Asset Management Systems, such as ServiceNow or Altiris
Solid understanding of the IT Service Management concepts, such as SLA, OLA
Excellent customer service skills/experience
Excellent communication and organization skills
Strong interpersonal skill; working in a team environment
Should be able to prioritize tasks based on the impact and urgency
Take complete ownership of the tasks at hand and adhere to agreed timelines
Benefits sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
coffee / tea
meal passes
sharing the commuting costs
extra leave
work in international teams
friendly atmosphere
copyrights for IT roles
hybrid work
Recruitment stages INITIAL INTERVIEW (30 min)
TECHNICAL TEST (optional - 45-90 min)
TECHNICAL INTERVIEW (60-90 min)
FINAL INTERVIEW (60-90 min)
FEEDBACK / OFFER
GPC GLOBAL TECHNOLOGY CENTER Established in 1928, Genuine Parts Company (GPC) is a leading global service organization specializing in the distribution of automotive and industrial replacement parts. GPC's commitment to innovation and technology is evident in the GPC Global Technology Center in Krakow, established in 2022. This center serves as a hub for research and development, supporting GPC's digital transformation efforts. The center's team of highly skilled IT engineers focuses on developing advanced technologies and solutions that enhance GPC's operations and growth. Their work spans across various areas, including e-commerce and data platforms, supply chain solutions, selling systems, and cyber security. Learn more at genpt.com.

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