Customer Service Specialist with foreign language

1 miesiąc temu


Krakow, Polska Goldman Recruitment Pełny etat

responsibilities :
handle and respond to business inquiries and incoming calls efficiently
address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources
process customer requests and ensure data accuracy by updating our database regularly
keep detailed records of all customer interactions in our ticketing system
support the deployment and adoption of new IT solutions within the team
develop and propose innovative ideas aimed at enhancing customer satisfaction and experience
collaborate with and support team members to help them build their skills and capabilities
engage in cross-departmental projects, contributing beyond the scope of regular duties

requirements-expected :
communicative English (minimum B2)
proficiency in one of the following languages at a fluent level (C1): Slovenian, Bulgarian, Romanian, or Danish- mandatory
another European language at a fluent level (C1)-mandatory
enthusiastic and communicative approach
willingness to embrace new challenges and opportunities
strong teamwork skills with a focus on internal and external customers

offered :
hybrid work model
flexible working hours
private medical care
MyBenefit Cafeteria Platform
group life insurance
employee discount
annual bonus
additional day off for your birthday
two extra days off per year
professional development
possibility of growth
international team environment
relocation package
company events and initiatives
family atmosphere
attractive office location

benefits :
sharing the costs of foreign language classes
life insurance
no dress code
extra social benefits
birthday celebration
employee referral program
extra leave



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