ServiceNow Engineer

1 miesiąc temu

Warsaw, Polska Schenker Technology Center Warsaw Sp. z o.o. Pełny etat

about-project :
Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.
The ServiceNow Engineer is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. He/she evaluates demands and creates technical concepts to implement solutions according to business as well as IT requirements by utilising out of the box / standard functionality or developing and customising applications. He/she acts as 2nd and 3rd level support and is the interface between business and the ServiceNow platform for developing, testing and implementation in a fast paced organisation.

responsibilities :
Develops technical specifications and makes recommendations towards implementation of standard functionality or configuration of individual solutions
Analyzes requirements, develops specifications and designs innovative solutions to business problems or recommendations to improve system capabilities automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Builds service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Performs technical validation and testing to ensure requirements are satisfied
Evaluates and aligns solution concepts created by implementation partners or other functional areas
Supports in developing system architecture/interfaces
Loads, adapts and maintains data between ServiceNow and other systems
Recommends improvements and/or changes to technical design where appropriate
Performs coding and moving changes across platforms (dev/test/prod)
Works in an agile environment and is experienced in agile development methods
Participating in the project planning process with business and IT specialists
Supporting multiple projects as team member or development team leader
Creates and implements technical documentation incl. operational processes, test activities and quality standards
Analysis of errors and their elimination in the context of incident and problem management, supports failure and disaster recovery tests
Reviewing modules for quality assurance, system integrity and security, checks compliance with architectural standard
Performs regular data audits and resolve identified issues if found
Identifies and drives creation of best practices and organizational standards
Provides 2nd and 3rd level support for the ServiceNow platform and its modules
Ensures that implementations and ongoing services are delivered on time and meet client requirements
Supports internal service review meetings covering performance, quality aspects and processes
Supports security management and execution of risk management processes of technical service operation in accordance to company frameworks
Escalates to vendor for defect and incident resolution as required
Stays current with new technologies and effectively recommends strategy updates and change in direction

requirements-expected :
Minimum 3+ years of ServiceNow development and implementation experience
Minimum 3+ years of programming -> scripting experience
Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification)
ITSM knowledge, excellent understanding of all the ITSM and related services
Nice to have: ServiceNow HSRD implementation & maintenance experience
Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience in Agile teamwork
Fluent in English language skills (verbal & written)

offered :
Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible
Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.
Great atmosphere. Awesome people, foosball and after work beer is at your disposal.
Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow
Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
leisure zone
holiday funds
charity initiatives

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