Product Owner- Self Service
1 miesiąc temu
technologies-expected :
Zendesk
Microsoft Dynamics
Eloqua
responsibilities :
Product Strategy and Development: Lead the end-to-end lifecycle of self-service features, from innovation and development through to launch and continuous improvement. Develop and own the product roadmap, aligning it with broader business objectives.
Stakeholder Collaboration: Work closely with global commercial partners and customers to co-develop product strategies. Collaborate with cross-functional teams, including UX/UI designers, engineers, and business analysts, to bring features to life.
Agile Leadership: Oversee the Agile development process, continuously refining product priorities and deliverables, outlining milestones, and assessing risks and opportunities.
User Experience and Support: Define and optimize the self-service user experience, ensuring robust support and effective monitoring tools are in place for end-users.
Market Readiness: Define and implement go-to-market strategies, ensuring readiness across all company divisions. Develop and maintain key performance indicators and reports to track product success and guide future enhancements.
Knowledge Management: Establish and maintain a comprehensive knowledge base and training resources for internal stakeholders and end-users.
requirements-expected :
Professional Experience: At least 3 years of experience in product management, preferably in technology-driven environments. Proven track record in creating and managing self-service capabilities.
Language Proficiency: Fluent English.
Technical and Business Acumen: Strong understanding of AI applications and CRM platforms (Zendesk, Microsoft Dynamics), and digital marketing tools (Eloqua). Capable of leveraging AI to drive projects and enhance product offerings.
Strategic Thinking: Demonstrated ability to think strategically and creatively, translating insights into actionable product features.
Project Management: Excellent organizational and project management skills, capable of leading multiple projects simultaneously under tight deadlines.
Communication and Influence: Exceptional communication skills, capable of influencing cross-functional teams and building relationships at all organizational levels.
Analytical Skills: Proven ability to deliver data-driven solutions, with experience in deploying various data interfaces and intelligence tools.
Adaptability and Initiative: Highly proactive and self-motivated, with a continuous improvement mindset and the ability to adapt quickly to changing business needs.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
flexible working time
extra social benefits
holiday funds
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