Job in Germany: IT Consultant Application Support

4 tygodni temu


Warsaw, Polska SMF GmbH Pełny etat

SMF Ltd.
IT Consultant Application Support (f/m/d)
WHO WE ARE We have been advising our customers on digitalization issues at five locations in Europe for over 35 years. We develop software solutions and analyze data. We improve our customers' processes and use our own software products as well as those developed by partners - and we want to keep growing
If you are looking for a professional environment in which you can give your all, where your ideas are valued and your tasks are appropriately rewarded, then become part of the team. We look forward to receiving your application
DRIVING INNOVATION FORWARD Are you at home in the world of IT? Do you enjoy solving problems? Are you looking for a varied job in an innovative company?
Then we need to get to know each other
To strengthen our pricing team in our Oil division, we are looking for a permanent IT Consultant Application Support (f/m/d) for the further development and provision of application support for our customers at 1st and 2nd level.
YOUR TASKS As part of a growing team, you will support our customers in the operation of the entire fuel pricing application.
You are the first point of contact for all disruptions in the end-to-end process, from missing authorizations to critical system failures.
Incident, problem and change management are your daily tasks and no problem for you.
As part of the continuous improvement process, you are responsible for coordinating with our customers.
You are the point of contact for both IT stakeholders and users of the application
You work independently on faults or, if necessary, hand them over to the responsible contact persons/teams.
If required, you will support IT projects.
YOUR PROFILE You have a degree in (business) informatics or have completed training, for example as an IT specialist (f/m/d) specializing in system integration or a comparable qualification.
You enjoy a solution-oriented way of working.
You are a strong communicator and can adapt well to different users and their different skills. Ideally, you already have experience in the IT Service Desk area.
In addition, you are characterized by a strong service mindset, combined with a high degree of service and customer orientation.
Ideally, you already have experience in ITIL or the willingness to acquire this in one of our further training courses.
Very good German and good written and spoken English skills round off your profile.
ITIL certification is desirable, but not a requirement.
Previous knowledge of "Service Now" and AWS is an advantage.
SMF OFFERS YOU Flexible working hours and mobile working
Option of a company car with private use
Option of a company bike with private use
Versatile training opportunities and individual development opportunities in a growing company
Company pension scheme
Allowance for lunch in the bistro
Free use of the fitness studio at the location
Excellent working atmosphere, company parties and team events
Modern working environment, conveniently located
Flat hierarchies and short decision-making processes
Room for experiments and your own ideas: We award prizes for the best suggestions in our "SMF Future Program"
OUR VALUES - OUR CULTURE Are you looking for a professional environment where you can give your all? Where your ideas are valued and your work is appropriately rewarded? Do you want to not only work, but also feel good?
Then become part of our team
There are many IT service providers in Germany and Europe. What makes us special? Our passion for technology and a family atmosphere.
We love what we do and that's why we're good. Our working atmosphere is characterized by relaxed and friendly interaction. We celebrate successes and overcome hurdles together. We stick together because we are a team.
Does that sound interesting to you? Then you've come to the right place
Apply now, we look forward to hearing from you



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