IT Specialist with English
4 tygodni temu
technologies-expected :
Active Directory
responsibilities :
Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
Create and administer LAN accounts, Global Groups, email accounts for new users
Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
Standardize network resources as per client requirements and grant permissions on them
Set up servers as per the client standards and grant permissions on them
Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general
housekeeping
Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
requirements-expected :
Soft Skills:
Good communication and conversation skills (both verbal and written)
Fluent Polish and English (min B2)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to ensure high level of customer satisfaction and acceptance
Personal dedication to providing high quality service. Ability to finish what is started is a must
Desire to reinforce HCL’s values and methodology
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems
Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
Understanding of ITIL processes
Experience in UNIX/Mac enviroment
Working knowledge of ticketing system for incident management
Ability to define processes and implement them as per need
Ability to conduct Root Cause Analysis
Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
Knowledge of VPN and remote dial-in users
Knowledge of Active Directory, Windows operating system, both Server and Client, Mac OS
Knowledge of ITSM ticketing tools (e.g. Remedy, ServiceNow etc.)
offered :
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Clear career path in a growing multinational organization
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
integration events
retirement pension plan
extra social benefits
employee referral program
charity initiatives
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