L2-L3 Support Engineer
2 tygodni temu
Join Our Data & Analytics Team
Are you ready to work with cutting-edge technology in a business-critical environment? We seek dynamic professionals to support our state-of-the-art Data & Analytics platform that drives strategic, data-driven decisions.
What You'll Do
L2-L3 Support:
- Ticket Management: Handle support tickets through various channels, ensuring quick resolution.
- Communication & Documentation: Keep stakeholders informed and document solutions in our knowledge base.
- Access & Compliance: Process access requests and adhere to strict security protocols.
L4 Support:
- Advanced Troubleshooting: Perform root cause analysis and implement long-term fixes.
- System Optimization: Tune systems, manage risks, and contribute to cost/performance reporting.
- Continuous Improvement: Develop best practices, enhance tools, and support strategic updates.
Technologies You'll Work With
- Snowflake, ServiceNow, Teams
- Qlik Replicate & Qlik Compose
- Microsoft Azure (including ADF), Azure DevOps
- COPYStorm, SSIS, Terraform
Why Join Us?
- Impactful Work: Be part of a platform critical to strategic decisions.
- Innovative Environment: Engage with modern technologies and advanced AIOps.
- Growth & Flexibility: Enjoy career development, remote/hybrid options, and competitive benefits.
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