Technical Support Engineer
1 tydzień temu
Job Tasks:
- Addressing and resolving complex client inquiries through primary support channels
- Managing assigned cases to deliver the most effective solutions tailored to client needs
- Analyzing the root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems
- Utilizing technical documentation and helping expand internal knowledge base content where necessary
- Creating regular reports to monitor platform performance and quality
- Assisting in developing technical documentation and enriching the internal knowledge base
Requirements:
- Min. 2 years of experience in technical support or a similar technical field, ideally with exposure to B2B and SaaS products
- Strong understanding of REST APIs and/or GraphQL APIs
- Proven experience in diagnosing and troubleshooting web and mobile applications
- Familiarity with Single Sign-On (OAuth, SAML, SCIM)
- English C1
Offer:
- Employment contract or civil law contract, depending on your preferences
- Private medical care
- Sport card
- Extra bonuses
Permanent job offer.
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