Digital Workplace DWPS Operations Specialist with the German language

4 tygodni temu


Wały Piastowskie Gdańsk, Polska SPS Pełny etat

The Global Service Desk Team Member will be a part of service desk technicians' team. The team is primarily an L1 support team providing incident and request management to a global business.

In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams' policies.

WHAT YOU WILL DO:

  • Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
  • Onsite and Remote issues troubleshooting
  • Level 1 Support around: Windows Administration, iOS and Android Enterprise, Microsoft 365, Computer hardware (laptops, screens, peripherals, docking stations etc.), office equipment like printers, scanners, Multi-Function Print devices and other systems or applications based on Standard Operating Procedures
  • Work on system and support documentation.

WHAT DO YOU NEED:

  • At least 1 year of experience in working as help desk supporter.
  • Experience working as a support technician in an L1 or L2 capacity.
  • Accuracy and attention to detail, with good prioritizing skills
  • Ability to work unsupervised using own initiative.
  • Excellent communication skills, with a customer-oriented approach, languages: English – at least B, German – at least B
  • Microsoft Endpoint Management certification (nice to have)
  • ITIL certification (nice to have)

WE OFFER:

  • Competitive base salary
  • Employment contract
  • Hybrid work (3 days from the office in Gdańsk and 2 days from home per week)
  • Multicafeteria platform (sport card etc.)
  • Private medical care for you and your family
  • Life insurance
  • Online training platform (Pluralsight)
  • Referral Bonus Policy

We will contact the selected candidates.



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