GCS&L Program Lead
3 tygodni temu
The Global Customer Service & Logistics (CS&L) department is responsible for functional leadership of CS&L programs and capabilities. This role will support the deployment of customer service platforms as part of the DBB (global businesstransformation) roadmap. Combining deep process expertise with project management and networking skills, the GCSL Program Lead ensures efficient and effective deployments that maximize the value generated by our global tools and processes. Further, the GCSL Program Lead guides and supports a group of DBB Platform Deployment Specialists who perform a similar role in the DBB (Digital Backbone) context.
Your responsibilities would include:
- Be responsible for supporting successful business transitions of OpCos on quality, time, scope, budget.
- Translate Customer Service strategy in strong digital capability through implementation of Customer Service DBB platforms (Agent Order Taking, Logistics
- Trade Terms, B2B Primary, Post Processing Cockpit)
- Realize the yearly project roadmap.
- Manage relationship with DBB transition team and Product Owner.
- Provide guidance and supervise OpCo deployment as a SME
- Execute work applying practical methods and processes
- Provide content expertise, hands-on involvement, and overall project management of the implementation in close collaboration with the DBB transition team/local OpCo teams.
- Create a global blueprint for training materials and perform selected platform trainings
- Support activity of DBB change and communications workstream
- Align and manage localization requests with Product Owner, DBB transition team and OpCo
- Autonomously drive the OpCo engagement and project agenda in alignment with DBB transition team.
- Transfer knowledge and gradually hand over responsibilities to OpCos.
- Sharing best practices and learnings across OpCos and within the Global CS&L
You are a good candidate if you have:
- 8+ years relevant working experience (excellent practical knowledge of
- Customer Service operations and overall Market to Cash process.
- Experience in Leading people in a SC context)
- Bachelor or Master Degree preferably in Supply Chain, Sales or Business Management.
- Experience with customer service platforms, ERP implementations.
- Fluent English (verbal, written) required. Other languages will be considered as an advantage
You are a perfect match if you also have:
- Project certification
- Experience with MS365, SAP S/4HANA
At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
What we offer:
-
GCS&L Program Lead
3 tygodni temu
Kraków, Lesser Poland Heineken Pełny etatAt HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for...
-
GCS&L Program Lead
3 tygodni temu
Kraków, Lesser Poland Heineken Pełny etatAt HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care...
-
GCS&L Performance and Analytics Deployment Lead
3 tygodni temu
Kraków, Lesser Poland Heineken Pełny etatAt HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care...
-
Global Program Lead for Customer Experience
6 dni temu
Kraków, Lesser Poland Heineken Pełny etatWe are seeking a highly experienced professional to lead our Global Customer Service & Logistics (CS&L) department. As a GCS&L Program Lead, you will be responsible for supporting the successful deployment of customer service platforms as part of our global business transformation roadmap. You will work closely with our DBB transition team and local OpCo...
-
Logistics and Supply Chain Expert
6 dni temu
Kraków, Lesser Poland Heineken Pełny etatWe are looking for a skilled professional to fill the role of GCS&L Program Lead at HEINEKEN Kraków. In this position, you will be responsible for leading the implementation of customer service platforms as part of our global business transformation roadmap. You will work closely with our DBB transition team and local OpCo teams to ensure successful...
-
Customer Service Operations Manager
7 dni temu
Kraków, Lesser Poland Heineken Pełny etatAt HEINEKEN Kraków, we strive to create an exceptional customer experience through our Global Customer Service & Logistics (CS&L) department. As a GCS&L Program Lead, you will play a crucial role in ensuring the successful deployment of customer service platforms as part of our global business transformation roadmap.ResponsibilitiesSupporting OpCos in...
-
AdTech Solutions Lead
6 dni temu
Kraków, Lesser Poland LoopMe Pełny etatCompany Overview:LoopMe is a leader in innovative advertising technology solutions, helping brands and publishers connect with their audiences through cutting-edge programmatic platforms and data-driven insights. We're seeking a dynamic Technical Product Manager to drive the development of scalable, impactful ad tech products that power our growth and...
-
Technical Program Lead
1 dzień temu
Kraków, Lesser Poland Provectus Pełny etatJoin us in redefining the boundaries of what's possible in the world of technology. As a Technical Program Lead, you will be responsible for driving the success of our technical programs, ensuring they are delivered on time, within budget, and to the highest standards.You will have the opportunity to work closely with our engineering teams, guiding them on...
-
Communication Modernisation Program Lead
18 godzin temu
Kraków, Lesser Poland HCLTech Pełny etatWe are seeking a Communication Modernisation Program Lead to join our team.The ideal candidate will possess strong leadership skills adaptable to various partners and situations and superb communication skills across all levels of the organisation coupled with the ability to learn quickly and synthesise complex information.The successful candidate will lead...
-
Commercial Finance Lead
4 tygodni temu
Kraków, Lesser Poland TN Poland Pełny etatCommercial Finance LeadWe seek a passionate and driven Commercial Finance Lead to join our newly created team. Our company is dedicated to innovation, creating a better future, and prioritizing professional growth and career development.Responsibilities:Generate and manage back-end reporting focusing on sales and performance analysis across EMEA...
-
Technical Program Lead
4 dni temu
Kraków, Lesser Poland AVSystem Pełny etatBecoming a Digital Transformation Specialist at AVSystem means driving the adoption of innovative solutions that shape the future of telecommunications. We're looking for a strategic thinker who can develop and execute comprehensive transformation plans.Your Key ResponsibilitiesLead digital transformation initiatives, collaborating with stakeholders to...
-
Assistant.e (H/F), Kraków
4 tygodni temu
Kraków, Lesser Poland TN Poland Pełny etatDescription de l'offre d'emploi :L'entité Flexi France, filiale du groupe TechnipFMC basée à Le Trait (76) à proximité de Rouen, recrute un Assistant.e Administratif.ve Principal.e dans le cadre d'un CDI.En tant qu'Assistant.e Administratif.ve Principal.e et sous la responsabilité du Responsable Département, vous aurez comme...
-
Technical Program Manager
18 godzin temu
Kraków, Lesser Poland GPC Global Technology Center Pełny etatAbout the JobTechnical Leadership Opportunity at GPC Global Technology CenterWe are seeking an experienced Technical Program Manager to lead our AI/ML initiatives and drive digital transformation at GPC Global Technology Center.As a Technical Program Manager, you will be responsible for defining and delivering strategic solutions that drive business value...
-
Logistics Technical Program Manager
4 dni temu
Kraków, Lesser Poland TN Poland Pełny etatAbout the RoleWe are looking for a skilled Technical Program Manager to lead our logistics solutions team. As a TPM, you will work closely with product and engineering teams to drive technical initiatives and ensure the successful delivery of projects.You will be responsible for managing mid-scale and large impact technological projects, including their...
-
Technical Program Manager
4 dni temu
Kraków, Lesser Poland TN Poland Pełny etatSplunk Enterprise Security is a leading analytics-driven SIEM solution.Role Summary:We seek a Technical Program Manager to lead our Splunk Enterprise Security team. The successful candidate will have a strong background in IT and excellent leadership skills.Main Responsibilities:Lead technical program management for Splunk Enterprise SecurityCollaborate with...
-
Technical Program Director
4 dni temu
Kraków, Lesser Poland TN Poland Pełny etatAbout Us:Motorola Solutions Systems Polska Sp.z.o.o is a company that values innovation and excellence in its operations.We are seeking an experienced Technical Program Director to lead our DevOps team in building and supporting subscription business applications using Oracle cloud and on-premise applications.The ideal candidate will have a strong background...
-
Global Program Management Lead
3 dni temu
Kraków, Lesser Poland Google Pełny etatDescription of WorkThe successful candidate will have experience in sales, program management, sales operations, sales enablement, or related learning roles. A bachelor's degree or equivalent practical experience is required, along with the ability to communicate in English fluently. Experience working with cloud technology platforms and knowledge of a cloud...
-
Electrical Engineering Team Lead
3 dni temu
Kraków, Lesser Poland TN Poland Pełny etatKey Responsibilities:Define product line strategyDevelop market growth strategiesInitiate cost reduction programs to increase product line profitabilityFacilitate market research to define pricing levelsMaintain and update the Business Case and P+L based on market/project updatesThis role requires strong leadership and communication skills, as well as the...
-
Software Development Lead
3 dni temu
Kraków, Lesser Poland Brown Brothers Harriman Pełny etatResponsibilities and RequirementsThe ideal candidate will have strong communication skills and ability to lead large learning sessions.Benefits and PerksPrivate medical care.Life Insurance.Employee Assistance Program - offering independent and confidential counselling services.
-
Accounting and Finance Support
16 godzin temu
Kraków, Lesser Poland Capgemini Pełny etatAbout the RoleWe are seeking an experienced Accounting and Finance Support professional to join our team. In this role, you will be responsible for providing accounting and financial support to our clients, including creation of ISOWs, initiation and tracking of internal recharges, and upload of P&L and KPI data to HFM.ResponsibilitiesCreation and monitoring...