IT Specialist
1 dzień temu
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Warsaw, Poland office at the BTS Business Technology Services Division.
What You’ll Do
Core Job Responsibilities:
- Monitor individual queue to resolve routine and non-routine desktop issues and requests.
- Achieve target ticket volumes and resolution levels.
- Escalate issues as appropriate and act as a technical escalation point.
- Maintain a high level of customer satisfaction.
- Comply with desktop group practices and procedures.
- Update SNOW and other data repositories (e.g., knowledge base) in a timely manner.
IT Directions from Management:
- Implement project rollouts and meet deadlines.
- Provide technical support to users on projects.
- Set up test environments for user testing and conduct user trainings.
Ensuring IS Standards and Policies:
- Follow and implement Corporate IT standards and policies.
- Update policies as per Corporate revisions.
Protecting Company Data:
- Ensure Data Security & Anti-Virus programs are updated on all systems.
- Prevent unauthorized access to applications and data.
- Maintain physical security systems.
- Participate in the development of Business Impact Analysis and Disaster Recovery Plans.
Systems Administration:
- Perform hardware and software upgrades to meet business needs.
- Troubleshoot hardware and software problems.
IT Infrastructure:
- Monitor network performance to ensure acceptable speed.
- Upgrade network equipment as per Corporate direction.
- Liaise with Corporate Helpdesk on issues and troubleshoot.
BTS Systems:
- Track activity with tickets in ServiceNow, Tangoe.
- Support requests for Mobile Devices, AVPN, MS Teams Calling, etc.
Other Responsibilities:
- Support the annual IT Long Range System Plan preparation.
- Manage IT Capital and Expenditures to stay within budget.
- Acquire IT equipment, mobile devices, computers, notebooks, printers, etc.
- Purchase software licenses from HQ for business use.
- Prepare and maintain all IT documents up to date for audits.
Required Qualifications
- University degree preferably in Computer Sciences, Electrical Engineering or equivalent.
- Preferably at least 4 years of IT experience
- Communication: Clearly explain technical info to non-technical people.
- Problem-Solving: Find creative solutions to complex issues.
- Teamwork: Collaborate effectively with others.
- Fluency in Polish and English
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
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