Data Analyst
3 tygodni temu
At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like True Classic, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. With such a large volume of customer interactions spread across multiple communications channels and hundreds of complex implementations tailored to each of our customers' business needs, the potential for using data to generate truly impactful insights is tremendous. This is why we're now opening up an exciting opportunity for a thoughtful and proactive Data Analyst to join us and help usher in the era of extremely capable customer service AI Agents. This is not the type of a quiet data tinkering role hidden in the background. We're looking for someone who, in addition to owning BI dashboards, will take an active role in researching business and product hypotheses from start to finish to help us make better decisions and steer the company towards exponential growth. If you love finding hidden meaning in data and turning it into impactful insights, let's talk We are: Ambitious and innovative. We never settle. We always look for better ways of doing things. Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment. Growing fast. You'll have a lot of autonomy and impact as we grow. Ideally, you'll bring with you: Sharp analytical thinking and problem-solving abilities Strong communication skills and the ability to explain complex concepts to both technical and non-technical audiences Experience with BI platforms (like Thoughtspot, PowerBI, Tableau, Looker, or QlikView) Advanced SQL knowledge for data extraction and transformation Basic understanding of statistical & modeling concepts Business savviness to connect data insights with company goals Excitement to dig into our business processes to understand how data is generated It will be awesome if you have: Familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift) Data Visualization expertise - advanced visualization techniques to create impactful, intuitive dashboards Understanding of dashboard performance optimization Experience with data transformation tools (preferably dbt) Expertise in gathering and documenting business requirements Ability to build relationships and collaborate across multiple teams At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like True Classic, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. With such a large volume of customer interactions spread across multiple communications channels and hundreds of complex implementations tailored to each of our customers' business needs, the potential for using data to generate truly impactful insights is tremendous. This is why we're now opening up an exciting opportunity for a thoughtful and proactive Data Analyst to join us and help usher in the era of extremely capable customer service AI Agents. This is not the type of a quiet data tinkering role hidden in the background. We're looking for someone who, in addition to owning BI dashboards, will take an active role in researching business and product hypotheses from start to finish to help us make better decisions and steer the company towards exponential growth. If you love finding hidden meaning in data and turning it into impactful insights, let's talk We are: Ambitious and innovative. We never settle. We always look for better ways of doing things. Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment. Growing fast. You'll have a lot of autonomy and impact as we grow. ,[Investigate, gather knowledge, and prepare business analyses, Conduct Discovery with cross-functional stakeholders to identify data and metrics they need to solve their business problems, Propose your own analytical goals and observations that will drive the results of the company, Create, manage, and maintain reporting dashboards in a BI tool, Lead projects end-to-end from discovery to activation and post-launch in collaboration with a cross-functional team] Requirements: Communication skills, BI, Thoughtspot, PowerBI, Tableau, Looker, QlikView, SQL, Snowflake, BigQuery, Redshift, Data visualization, dbt Additionally: Sport subscription, Training budget, Private healthcare, Small teams, Employee Stock Option Plan (ESOP), Unlimited paid time off, Great company offsites, Free coffee, Bike parking, Startup atmosphere, No dress code, Free snacks, In-house trainings, In-house hack days, Modern office, Free beverages.
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