AV Engineer

AV Engineer (AV Subject Matter Expert) Miejsce pracy: Kraków Technologies we use Expected Crestron Q-SYS Appspace Vbrick Cisco Operating system Windows About the project We are a leading integrator of audio-visual and unified communications solutions, and one of the largest in Europe, serving as a trusted technology advisor to global organisations. For more than 25 years, we have been designing, developing, integrating, and supporting complex audiovisual solutions, delivering consistently secure and flexible meeting experiences. We now have an exciting opportunity for an Audio Visual Subject Matter Expert / Lead Service Engineer to provide hands-on technical support for AV systems, including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). In this role, you will focus on advanced troubleshooting, ticket resolution, and providing remote guidance to on-site engineers. You will help ensure the efficiency and reliability of AV services by delivering high-quality support and maintaining accurate documentation. This is a technical role dedicated entirely to AV troubleshooting, execution, and problem-solving. Your responsibilities Deliver advanced remote technical support for AV systems, including Crestron, Q-SYS, Appspace, Cisco, and MTR. Troubleshoot and resolve hardware, software, and network issues, providing step-by-step guidance to on-site engineers. Diagnose and fix AV control systems, audio DSP, digital signage, and video streaming problems. Support firmware updates, configuration reviews, and ongoing system maintenance. Manage user configurations, content playback, and meeting platform integrations. Document recurring issues, technical insights, playbooks, and troubleshooting guides. Collaborate with AV SMEs, network engineers, and stakeholders to resolve complex technical problems and escalate high-priority issues. Our requirements Solid corporate experience, with a proven background in providing AV technical support Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration. Excellent experience with Crestron Toolbox & Q-SYS Designer is mandatory Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms Ability to clearly explain technical details to team members, clients, and stakeholders Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred. This is how we work on a project documentation issue tracking tools What we offer Full-time position Fully on-site – office located in Kraków Hours: Monday – Friday, 40 hours/week, shift-based system with rotational shifts Employment on a contract of employment (UoP) or B2B – whichever suits you best We offer a comprehensive benefits package, job stability, and opportunities for growth Recruitment stages Technical discussions Team meetings NTIATIVE sp. z o.o. NTIATIVE is one of the best Polish recruitment agencies because we specialise in IT and IT only and avoid all other distractions. We want to provide a unique and unforgettable experience by matching tech talent with great employers. Our team delivers to the commitments we gave to each other, our candidates and our clients.