IT Support Specialist with German

IT Support Specialist with German Miejsce pracy: Kraków Technologies we use Operating system Windows About the project In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation. Project information: Location: Kraków, Katowice, Lublin, Opole -> hybrid model of working in one the locations (40% in the office) Working hours: Mon-Fr, 8 hours (shifts between 7:00 - 18:00) Type of project: IT Support/Service Desk Type of employment: long-term contract of employment Languages: German & English Your responsibilities Providing daily support to German-speaking customers Responding to customers' queries and solving technical issues Managing ticketing system Performing troubleshooting activites (hardware, software, system) Our requirements Very good knowledge of German & English (B2/C1 levels) Problem solving skills and attention to detail First IT support/helpdesk working experience (nice to have but it's not required) This is how we organize our work Team size 10 This is how we work at the client's site you focus on a single project at a time you have influence on the technological solutions applied you have influence on the product Team members support Development opportunities we offer development budget intracompany training substantive support from technological leaders technical knowledge exchange within the company What we offer Full-time job agreement based on employment contract Private medical care Life insurance Multisport card Access to several learning platforms Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time dental care no dress code Recruitment stages HR Screen Technical interview Project interview Cyclad In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time. If you are interested in participating in future recruitment processes, please enclose the following statement in your application:I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp. z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time.The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under theconsent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affectthe lawfulness of the processing that had been performed under the consent prior to its withdrawal. Personal data provided by the candidate related to:- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate's data.Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee's consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.Submission of the candidate's personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or objection to the processing ofsuch data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it waswithdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.