Forward Deployed Engineer

At AVSystem , we are a Polish-based company behind a telco industry-leading Unified Management Platform (UMP) product allowing Communication Service Providers automatic setup, upgrades, and monitoring of millions of their client routers. We are seeking a dedicated Forward Deployed Engineer with a programming & networking background. Your role will focus on: Bridging the gap. You will serve as a critical bridge between CSP's products and its practical application within diverse customer environments. Writing code & configuring our platform to customize it to our customers' needs. This role is onsite / partially remote, Kraków preferred Key Responsibilities : Writing code and platform configuration during project delivery Write project-specific code in our platform GUI to facilitate router configuration Implement REST APIs (servers & clients) integrations with external systems Configure our platform GUI to display, monitor and report on router KPIs Report to Solution Architect and work with Software Engineers (code reviews) Post-delivery technical support Support integrations you've implemented, work with 1st & 2nd lines of support teams to diagnose, troubleshoot, and resolve issues effectively and promptly Ensure documentation & knowledge transfer to customer & support teams Customer engagement Work closely with customers to understand their specific challenges and pain points Tackle complex technical problems and implement solutions for production environments, often involving AI models or large-scale data pipelines. Qualifications : Fluency in programming is a must Bachelor's degree in Information and Communication Technology (preferred) or Software Engineering / IT / Electronics and Telecommunications Proficient in at least one programming language ( Python preferred) Willing to learn in-house Scala-based functional language Experience in writing REST API integrations (both client & server-side) Familiarity with networking concepts: firewalls, IP, WLAN, TCP/UDP, HTTP(S), SNMP Basic Linux system administration skills such as gathering logs, executing scripts, familiarity with CLI tooling (curl, ssh, ss, tcpdump, traceroute, ping) Professional experience in Software Engineer role Fluent in English (B2/C1) Personality: You're a rapid learner, analytical, and detail-oriented, excelling in solving complex problems independently within evolving requirements You are comfortable and effective in communicating directly with customers, adept at listening and clarifying their needs and expectations You're capable of managing deadline pressures & context-switching to progress on multiple projects during a week [Nice to have] Experience in network-related role with integrated multi-system environments [Nice to have] Past positions in telecom domain (ACS, NMS, OSS, BSS know-how) What we offer : You'll have a chance to deepen your expertise in maintenance to help us shape the way we deliver & support critical applications for telecommunications companies You'll help us grow a leading technology IoT / device management company that creates software used by tier-1 telcos (e.g. Orange, Vodafone, AT&T, TMobile) around the world and makes Internet connection possible for millions of end-users Some usual stuff: Open-source contribution opportunities A MacBook Pro / ThinkPad with 2 monitors Company events and team building activities Multiple career paths and employee development options – we want you to develop into a tech lead in the future, but we'll support you in getting another dream role in software engineering, site reliability, management, product development or sales Hybrid mode of work Training and conferences Onsite gym and chillout space Multisport card Medical care Kitchen full of snacks and treats (including Good Lood ice cream) Car parking area and bike room A relaxed work atmosphere – no dress code, no open space Come join the best