CRM Business Process Manager

3 tygodni temu


Warszawa, Mazovia, Polska ECO3 BV Polish Branch Pełny etat

A business analyst plays a crucial role in the implementation of systems projects, primarily focusing on Salesforce. Their responsibilities involve designing, documenting, and monitoring processes to meet business needs and objectives.

In collaboration with business managers and process owners, they identify areas for improvement and strive for standardization and simplification of business processes. Additionally, they detect training needs, propose, and conduct training sessions using the train-the-trainer model.

The business analyst supports Change Management within the organization and acts as a liaison between business requirements and system solutions. They work closely with IT application managers to translate business requirements into enhancements or projects and assign priorities.

Key qualifications for this role include an in-depth knowledge of the Salesforce CRM tool, preferably with experience in the SAP SD module. A master's degree in business administration or equivalent through experience is required, along with a minimum of 5 years of experience in business process analysis.

The ideal candidate should have experience with business processes in the CRM and Sales Support domains and demonstrate change management skills related to business process implementation. Training skills to conduct both classroom and remote training sessions are also essential.

Furthermore, the successful candidate should be able to work independently, plan, and manage their work in a multi-tasking environment while striving for high-quality results. Fluency in English is mandatory.



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