ServiceNow Analyst

ServiceNow Analyst Miejsce pracy: Katowice Technologies we use Operating system Windows About the project The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform. Your responsibilities Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions Translating user requirements into development specifications and supporting the development team as needed Designing solutions that align with stakeholders' requirements Creating and managing project and deliverable documentation Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria Supervising development progress and guiding customers through the UAT phase Managing production deployments Conducting necessary training for end-users on platform usability and implementing solutions Our requirements Minimum 3 years of experience with the ServiceNow platform Previous experience as a Business Analyst Ability to collaborate with both technology and business stakeholders daily Strong problem-solving skills Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases Familiarity with Agile/Scrum methodologies Experience in creating understandable flow charts according to BPMN guidelines ServiceNow Certified System Administrator certification Fluency in Polish and English required Residing in Poland required This is how we organize our work This is how we work agile scrum What we offer Great Place to Work since 2015 - it's thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People Recruitment stages Send your CV Talk to us about your expectations Learn more about our projects and choose the best Start your adventure with Sii Sii Sp. z o.o. Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment. Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.