Middle Support Engineer

Salary range: B2B - 11 USD/h VAT Ciklum is looking for a Middle Support Engineer to join our team full-time in Poland. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Middle Support Engineer, become a part of the global team of a cloud-based enterprise software company. This role is a key part of IT operations with focus on security, providing frontline support in a 24/7 environment. You will work in a scheduled shift pattern (including a night shift every four days) to be the first point of contact for triaging alerts, managing access, and resolving technical issues for our company's employees. Responsibilities: Act as the primary responder for alerts, performing investigation, triage, and SIEM analysis Provide frontline user support, handling password resets, troubleshooting issues, and granting temporary local admin access Manage user identities and access requests across key platforms, including Okta , GSuite, Slack , and 1Password Administer permissions and configurations for business platforms, including Confluence, Jira, and troubleshoot Kandji MDM configurations Support security operations by gathering evidence for audits and executing emergency account disablements when required Occasionally, assist in vulnerability management by reviewing findings from various sources (SAST, DAST, bug bounty, cloud security notifications) and validating remediation Requirements: 3 years of proven experience in an IT Support, Helpdesk, or a similar user-facing technical role Hands-on experience with monitoring (PagerDuty), MDR, and SIEM tools for log analysis and investigation Good understanding of identity management principles with direct experience managing IdPs like Okta or Entra ID Good troubleshooting skills across SaaS platforms (GSuite, Slack, 1Password, Confluence, Jira) and MDM tools like Kandji, Intune (preferable) knowledge of at least one scripting language (powershell, bash, python) with Git version control (preferable) foundational knowledge of at least one major cloud provider (AWS, Azure, GCP) Excellent communication skills, with a calm, collaborative approach to problem-solving under pressure Willingness and ability to work in a rotating shift schedule, including nights What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Flexibility: Enjoy flexibility – full remote working possibilities Care: We've got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.With delivery centers in Wrocław and Gdańsk, our 300 professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions. Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn . Explore, empower, engineer with Ciklum Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.