Tech Support Engineer on Platform Project

SPRIBE is an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. Founded by David Natroshvili, the company pioneered the crash game format with its flagship title Aviator, setting a new standard in player engagement and paving the way for a wave of non-traditional content. With over 60 million monthly active players, SPRIBE is now one of the most influential players in the market. Strategic global partnerships with iconic brands like UFC, WWE, and AC Milan reflect the company's bold vision for international growth, with a particular focus on expanding its footprint in the UK and other key markets. We're hiring a Tech support engineer on Platform project to help us build the future of iGaming. Requirements - Proven experience (1-3 years) in technical/customer/platform support role in a SaaS, B2B or high-technology environment. - Experience with API integrations, web services, JSON, REST, and related protocols. - Strong troubleshooting, analytical thinking and problem-solving skills: able to investigate logs/configuration, reproduce issues, identify root causes and propose solutions. - Upper-Intermediate/Intermediate English communication skills (written and verbal) for dealing with clients and internal teams; ability to explain technical concepts to non-technical stakeholders. - Comfortable working in a dynamic, fast-paced, global environment; ability to multitask and prioritize under pressure. - Familiarity with support ticketing systems, knowledge base systems and documentation practices. Preferred Qualifications & Skills - Experience working in the iGaming - Experience creating support documentation, knowledge-base articles, onboarding guides or user training materials. - Fluency in additional languages (Ukrainian, Russian) Responsibilities - Provide front-line technical and operational support for Spribe's B2B platform and connected clients (operators/partners). - Investigate, diagnose and resolve platform, integration, and configuration issues (e.g., improper service configuration, API failures, connectivity problems) as they occur. - Collaborate with cross-functional teams (development, QA, operations, product) to escalate, track and resolve more complex issues; provide thorough documentation of incidents and resolutions. - Monitor and respond to support tickets, emails and calls in a timely manner, ensuring high service quality and SLA adherence. - Assist clients during the onboarding / "go-live" phase: work with them to ensure smooth integration, perform tests, troubleshoot issues and follow up to resolution. - Maintain, update and contribute to knowledge-base articles, FAQs, support documentation and internal process documentation. Work conditions Why join SPRIBE ● Flexible work model Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are. ● Top-tier equipment We provide and deliver all necessary corporate hardware so you can start strong from day one. ● Generous paid time off Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance. ● Health & wellness support Our benefits catalog lets you choose what matters most: -Gym membership compensation -English language courses -Medical insurance ● Celebrating your moments We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter. ● Global team events Twice a year we host unforgettable corporate events in some of the world's most exciting cities — a unique blend of team spirit and adventure. Join SPRIBE and help shape a strong team. Be part of our global journey.