Enterprise Application Engineer

3 tygodni temu

Kraków, Lesser Poland INFOGAIN TECHNOLOGIES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

technologies-expected : Jira Confluence Linux SolarWinds Zabbix Datadog technologies-optional : CentOS Ubuntu Red Hat about-project : As a member of the Enterprise Technical Services team, an Enterprise Application Support Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing advanced support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment. responsibilities : Implement and maintain enterprise applications to ensure optimal performance, security, and scalability Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization Provide support for enterprise applications, addressing and resolving complex technical issues Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement Collaborate on performance optimization strategies to enhance the overall efficiency of enterprise applications Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence Review and maintain incident response plans and documentation Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices Assist in training and knowledge transfer to junior support staff Identify opportunities for process improvement and automation to enhance the efficiency of application support operations requirements-expected : Bachelor's degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred Minimum 5-7 years of experience in supporting enterprise-level applications Experience in Confluence and Jira administration, customization, and optimization Familiarity with the Big Picture plugin for Jira and its integration with project management processes Familiarity with open-source CRM application configuration and support Familiarity with the support of Confluence and Jira database layer Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred Ability to troubleshoot operational performance issues Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog Ability to effectively manage multiple tasks and projects simultaneously Demonstrated ability to adapt quickly to changes in workload demands to support the business Demonstrated ability to stay focused on projects from inception to completion Ability to effectively prioritize workload based on urgency levels and short timeline Ability to communicate system related issues and resolutions properly and effectively Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting Ability to work well independently and collectively in a collaborative environment Ability to recognize when to escalate unresolved issues to the appropriate channels offered : Hybrid work model combining office & remote work Attractively located office with collaboration spaces Onsite parking space for employees Referral program with financial bonus Life Insurance Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment Access to internal Learning Platform with multiple trainings oriented for professional growth Access to MyBenefit platform (Multisport included) Team Building activities Charity initiatives Working environment promoting diversity and inclusion Private medical care - Platinum Package benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events coffee / tea drinks parking space for employees

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