Senior Application Reliability Engineer

Senior Application Reliability Engineer Miejsce pracy: Kraków Technologies we use Expected Jira Confluence About the project We have a unique opportunity for you to join our team (CTO DevOps Services) and help improving the developer experience by improving the application which are used globally by HSBC staff in their daily work as part of SDLC. The applications are used by more than 50000 staff so it is very much important to keep it running without degradations, major incidents and in case there are need to take quick actions to make application is available and productivity of the users is not impacted as these applications are used to deliver the new baking applications, features etc. through agile ways of working. Your responsibilities Work as DevOps Engineer/SRE for our global, highly available (24x7) deployment of Jira and Confluence. Design, implement and maintain highly available, performant, scalable and secure Atlassian Jira and Confluence estate. Automate deployment, monitoring, recovery and other support operations of Atlassian applications using infrastructure-as-code tools, CI/CD pipelines and programming scripts. Lead incident responses, root cause analysis and post-incident-reviews with our global Atlassian team, infrastructure teams (Network, Linux, Database and Storage, etc.) and application vendors. Work in partnership with the product owner to define operational metrics (KPIs/SLIs/SLOs); build & maintain observability to continuously monitor the operational performance; create & execute action plans to address failures to meet the desired metrics. Plan and execute application/infrastructure migration, DR failover/testing, and upgrade activities. Review user support queries, enhance automation and self-service capability to improve user experience and reduce manual toil on user support. Coaching junior team members to uplift the team's DevOps and SRE capabilities and strengthen collaborations. Support team's hiring and people management activities. Our requirements Strong experience in leading SRE/DevOps team in an agile working environment. Self-starter and focused on deliverables and a biased for action - flexible and agile attitude in respect to responsibilities and change. Strong hands-on experience in designing and maintaining mission-critical Java & Linux-based application environment on-premises and on cloud (ideally AWS/GCP). Strong hands-on experience automating support and delivery operations with Terraform/Ansible/Puppet, CI/CD pipelines and programming scripts including building observability with Grafana, Prometheus, Splunk, AppDynamics or similar tools. Strong experience in collaborating with globally dispersed, cross-functional teams and vendors in project delivery, incident & problem management. Excellent oral, written communication and presentation skills. Able to perform out-of-hours production support and project delivery duties. Strong hands-on experience in performance optimization and troubleshooting issues on Oracle & PostgreSQL databases, Network, Storage, Linux OS & JVMs. Good full-stack engineering skills with some of these programming languages - Java, Python, NodeJS, Go. Experience in maintaining Atlassian applications in a large enterprise and migrating them from on-premises to Cloud/SaaS will be preferrable but not necessary. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:."I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).".Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.