Solution Architect

Solution Architect Miejsce pracy: Gdańsk Your responsibilities designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with ERGO's internal frameworks building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments documenting solutions including architecture decisions, risks, tech debt, and requirements using ArchiMate to create models as part of your architecture documentation engaging in cross-functional delivery across product, engineering, operations, and vendor teams supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed driving architectural consistency and integration quality across large-scale digital transformation projects Our requirements fluent spoken and written English Bachelor's degree in Computer Science, Mathematics or equivalent experience in a related field min. 6 years' experience in software architecture and enterprise system integration proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.) hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.) strong understanding of web application integration, RESTful APIs, and event-driven architecture working knowledge of DevOps practices, containerization, and orchestration good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc. experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments Optional familiarity with GenAI/chatbot platforms (Cognigy, Dialogflow, Azure Bot Service, etc.) is a plus What we offer Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won't be easy. Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities integration events employee referral program charity initiatives About the role As a Solution Architect, you'll be responsible for designing and delivering integration architectures that enable conversational and voice AI experiences across ERGO Group's digital insurance platforms. This role requires technical understanding of contact center systems, cloud-native architecture, and integration with complex enterprise ecosystems, including both on-premise and cloud components. You'll collaborate closely with enterprise architecture, development, and security teams to ensure that all solutions are scalable, compliant with DORA/VAIT, and aligned with ERGO's governance standards. Your work will focus on pragmatic delivery, helping cross-functional teams bring intelligent automation to life in a secure, compliant, and efficient manner. You'll act as a bridge between multiple stakeholders, working in cross-functional agile environments to deliver strategic capabilities in contact center modernization and AI enablement. ERGO Technology & Services S.A. ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems. In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide. Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs. 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