Business Product Owner

4 dni temu

Poznan, Polska Randstad Polska Sp. z o.o. Pełny etat

Business Product Owner (A365/Salesforce) Miejsce pracy: Poznań Technologies we use Operating system Windows About the project On behalf of our Client, we are seeking a Business Product Owner (A365/Salesforce) to join a newly formed team. In this pivotal role, you will be responsible for the strategic coordination, optimization, and continuous improvement of customer-facing digital platforms within the Customer Service function. You will act as the liaison between business needs and technology, owning the end-to-end lifecycle of critical systems such as Anywhere365 (A365), Freshdesk, and Salesforce. Your goal is to drive innovation and ensure these platforms align with the digital transformation strategy while enhancing the overall customer experience. Your responsibilities strategic leadership: lead the vision for customer interaction platforms across Europe, ensuring alignment with the company's customer-centric strategy. product ownership: manage the full lifecycle of customer-facing systems, from roadmap definition to implementation and continuous improvement. agile delivery: lead projects using Scrum methodologies to ensure timely execution and measurable outcomes. vendor & budget management: negotiate with vendors to maximize value and manage budgets, forecasting costs and evaluating ROI for platform initiatives. adoption & analytics: promote user adoption through training strategies and leverage data analytics to optimize platform functionality and user experience. Employer requirements experience: proven experience in multinational environments with complex stakeholder landscapes. agile knowledge: solid understanding of Agile/Scrum principles, with experience participating in or leading agile projects; technical familiarity: CRM solutions, SAP, Power BI, and Microsoft-driven tools; strategic mindset: ability to connect technology decisions to business outcomes and long-term vision; communication: strong interpersonal skills to build trust and influence decisions in a multicultural environment; languages: fluent in English (required); additional European languages (German, French, Italian, Polish) are a plus. What employer offers hybrid model of work (3 days from home, 2 days from the office); competitive salary; semi-annual bonus; lunch vouchers; holiday vouchers; private medical care; life insurance; MultiSport card; Employee Assistance Program; MyBenefit cafeteria system; employee pension plan (PPE); jubilee/anniversary awards; co-financing for studies and professional training; discounts on company products. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities corporate products and services at discounted prices extra social benefits meal passes extra leave Randstad Polska Sp. z o.o. Employment agency entry number 47 this job offer is intended for people over 18 years of age

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