IT Support Agent with Dutch

IT Support Agent with Dutch Miejsce pracy: Wrocław Technologies we use Operating system Windows About the project Join us and be a part of the best IT Heroes Team that helps customers in overcoming their IT challenges Your responsibilities Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can't access this application, so they take a phone and call IT Support Line. Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend. You will troubleshoot over phone, chat or e-mail. over the phone. In case you won't be able to handle it on your own, you will have a team of colleagues to always back you up. Our requirements Speak and write Dutch and English really well – like it's a piece of cake You want to take first steps in IT world Maybe you've supported people before or maybe this is your first time – either way, a friendly attitude is what matters Good at talking with people, even when things get a bit tricky We don't require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills. What we offer Well-being culture: medical care with Medicover, private life insurance, and Sports Card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Benefits sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist Recruitment stages Interview with the recruiter Competency Tests/Language Verification Video call with a manager Final Decision YOUR DEVELOPMENT PATH Discover IT You will start your career from the onboarding plan, where you'll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us. You can become: • Incident Manager – if you can think and make decisions quickly • Change Manager – if you are well-organized and know ITIL • Project Manager – if you want to have mastering and developing projects • Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs • Junior IT Technician – if you want to work directly with IT infrastructure Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).