ServiceNow Consultant

4 tygodni temu

Warsaw, Polska Arche Consulting Sp z o.o. Pełny etat

technologies-expected :

- ServiceNow
- ERP

responsibilities :

- Define the optimal technology architecture to support the new C2R model within a specific service line.
- Develop user stories and use cases outlining the required system enhancements.
- Create detailed process maps for the C2R framework, including roles and responsibilities (RACI), SLA, and KPI structures.
- Design and recommend a future-state Connect to Resolve (C2R) model aligned with global best practices.
- Lead the transformation of client query-handling processes within BPO, GBS, or SSC environments across functions such as IT, HR, and Finance.

requirements-expected :

- Experience working closely with IT teams, developers, and operations to deliver agreed-upon outcomes within the ServiceNow ecosystem.
- Proven ability to analyze business requirements and manage ServiceNow-related deliverables.
- Hands-on experience with the ServiceNow platform in areas such as Finance & Control, Customer Service, Vendor Management, Communication, Sourcing & Procurement, Audit, Risk & Compliance, HR, and IT.
- Familiarity with various Service Delivery Models (GBS, SSC, BPO, hybrid, BOT, etc.).
- A solid understanding of Connect to Resolve / Query to Resolve processes.
- Skill in building business cases from defined requirements.
- General process knowledge of AP, AR, GL, and MDM (other areas considered an asset).
- Fluency in English; knowledge of French or German is a plus.

offered :

- Hybrid work model - approximately 40% of your time spent in the office (around 8-9 days per month), with the remainder working remotely. Offices are located in almost all major cities in Poland.
- Flexible working hours - schedules can be adjusted to align with project needs and the client’s time zone.
- Global projects - collaborate with teams and clients from across the world, including Europe, the U.S., and Asia.
- International environment - daily communication in English, often with clients from outside Europe.
- Mobility opportunities - optional business travel to client locations in Europe or globally, depending on the project.
- Comprehensive benefits package - including private medical care, life insurance, and a cafeteria system (e.g., Multisport, vouchers, event tickets).
- Annual performance bonus and project-based incentives.
- Language learning support and a referral bonus program.
- Access to wellbeing platforms and health-oriented initiatives.
- Team-building events and company gatherings - both local and international.

benefits :

- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- no dress code
- coffee / tea
- drinks
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives

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