Lead IT Support Engineer
2 tygodni temu
In 2023, we joined forces with Solita , a Finnish tech powerhouse with a vibrant community of over 2000 specialists across Europe, that combines data, business, and technology skills to build and improve digital services for leading organizations in manufacturing, medical, shipping, and other major industries, including such clients as NATO, Nokian Tires, Pfizer and many others. Together we are dedicated to delivering cutting-edge, data-driven solutions.
We value proactive professionals who take ownership, enjoy solving problems, sharing knowledge, and collaboration. Together, we create high-quality software solutions that fulfil our clients' business needs and impact their customers' lives every day. As part of the Solita Group, Future Mind provides digital advisory & delivery services with the support of our international partners and upholds equally high cultural standards.
If you are an experienced Lead Application Support Engineer with substantial experience in leading teams responsible for the event monitoring and tech support process, ready to lead 20+ engineers, working in shifts, to provide support and ensure operational continuity for the software that we develop for clients such as LPP (Sinsay, Reserved, Mohito), Jeronimo Martins (Hebe, Biedronka), Żabka (Żappka), Super-Pharm, Dior, Generali, Virgin and many others, take part in our quick and remote hiring process. Let's talk
This job is all about:
Leading the IT Support Team and minding its growth and development:
- organizing and scheduling shift-based work, defining scopes of responsibility, assigning tasks, team supervision,
- evaluating work, providing feedback and motivating the team,
- supporting the process of learning, drawing up development paths, conducting or organizing training sessions for the team,
- helping team members make the right decisions,
- recruiting new members of the team.
Developing and managing IT Support Projects:
- engaging in designing, developing, implementing, monitoring and improving effective solutions,
- gathering and analysing requirements, setting precise goals,
- assigning work and responsibilities among team members,
- drawing up project schedules and validating progress,
- supporting the process of finding solutions and resolving issues,
- controlling budgets.
Here's what we're looking for
Managerial skills and experience:
- managing teams of 20+ Support Engineers,
- organizing shift-based work timetables and managing IT Support or SRE teams,
- openness to working with people on different levels of organizational structures in different roles within the organization and beyond (client, software developer, business analyst, tester, project manager),
- justifying your perspective and the decisions you make in simple terms,
- presenting your solutions to audiences with different levels of technical acumen,
- sharing knowledge with less experienced colleagues,
- readiness to actively engage into hands-on work regardless of time of day and day of the week when necessary,
- evaluating candidates for IT support roles.
Technical skills and knowledge of:
- at least some basics of Python, ideally confirmed by previous experience in a software development role,
- SQL and database theory along with experience in working with PostgreSQL, MySQL, Redis, MongoDB,
- log analysis using text files and tools such as Kibana,
- communication with the use of Rest API,
- GIT/Gitlab
- monitoring tools, such as Zabbix, Grafana, Sentry, Firebase / Crashlytics, OpsGenie / PagerDuty,
- cloud platforms, including AWS, Azure, GCP,
- deployment tools such as Docker, Kubernetes,
- Jira, Confluence and Excel.
Knowledge of the ITIL4 library confirmed with a certificate, including:
- Service Level Management and Service Level Agreements,
- incident management,
- problem management,
- service requests management,
- release management.
Soft skills:
- openness to feedback as the starting point for improvement,
- ability to make educated decisions under pressure, bear consequences and correct course of action when necessary,
- can-do attitude, persistence in finding solutions to any issues that may arise,
- persistence, self-sufficiency, good communication skills.
Education and experience:
- university level technical or managerial degree,
- 5+ years of experience in managing teams of 15+ engineers,
- 2+ years of experience in carrying out SLA terms in IT.
Languages and location:
- Knowledge of Polish AND English in writing and in speaking at a professional level, including conducting meetings and creating technical documentation.
- We will only consider applications from candidates currently residing in and legally allowed to work in Poland.
- Travelling to our Warsaw office will be necessary once in a while.
-
IT Support Technician
6 dni temu
Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etatLead Int. Technical Recruiter at Tech Domain | Talent Acquisition | Talent Hunter | Human ResourcesWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched...
-
IT Support Professional
2 dni temu
Łódź, Łódź Voivodeship, Polska Goldman Recruitment Pełny etatAt Goldman Recruitment, we are seeking a skilled IT Support Engineer to join our team. In this role, you will be responsible for providing exceptional customer service to internal staff, delivering second and third-line technical support via phone, email, and in-person. You will also troubleshoot and resolve technical incidents related to end-user devices,...
-
IT Support Specialist
6 dni temu
Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etatJob DescriptionWe are seeking a skilled IT support specialist to join our team at Tech Domain. As an onsite IT & Network Support Engineer/Technician, you will be responsible for providing technical assistance and support to our clients in your area.Your primary duties will include:Providing L1 & L2 IT/Networking related support such as desktop...
-
IT Support Engineer
2 dni temu
Łódź, Łódź Voivodeship, Polska Goldman Recruitment Pełny etattechnologies-expected : Microsoft Azure Microsoft 365 Active Directory Microsoft SQL responsibilities : provide second and third-line technical support to internal staff, delivering exceptional customer service in person, via phone, and email, troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure,...
-
IT Support Engineer
1 tydzień temu
Łódź, Łódź Voivodeship, Polska Goldman Recruitment Pełny etattechnologies-expected :- Microsoft Azure- Microsoft 365- Active Directory- Microsoft SQLresponsibilities :- provide second and third-line technical support to internal staff, delivering exceptional customer service in person, via phone, and email,- troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure,-...
-
Global IT Technical Lead
1 tydzień temu
Łódź, Łódź Voivodeship, Polska Goldman Recruitment Pełny etatAbout Us:GOLDMAN RECRUITMENT is a leading recruitment agency specializing in IT and finance professionals. We offer exciting opportunities for talented individuals to join our dynamic team.Job Summary:We are seeking an IT Support Engineer to join our team. As an IT Support Engineer, you will provide technical support to our clients and ensure the smooth...
-
Freelance IT/Network Support Administrator
15 godzin temu
Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etatFreelance IT/Network Support AdministratorWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per...
-
On-Site Support Engineer
7 godzin temu
Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etatTech Domain is seeking a highly skilled On-Site Support Engineer to join our team as a Freelance IT/Network Support Administrator.In this role, you will be responsible for providing on-site support for various IT-related tasks, including desktop support, server and hardware installation, and network configuration.The ideal candidate should have a strong...
-
Application Support Engineer
2 tygodni temu
Łódź, Łódź Voivodeship, Polska GFT Technologies Pełny etat2 days ago Be among the first 25 applicantsDirect message the job poster from GFT TechnologiesSenior Recruiter & Team Leader at GFT POLANDAs an Application Support Engineer, you will be responsible for resolving Application Support requests and incidents for a critical trading application used by Top Tier Investment Banks. You will be working directly with...
-
IT Support Professional
7 godzin temu
Łódź, Łódź Voivodeship, Polska Tech Domain Pełny etatWe are Tech Domain, a leading provider of IT services. We are seeking an experienced IT Support Professional to join our team as a Freelance IT/Network Support Administrator.This is a contractual role, where you will provide on-site support for various IT-related tasks, including desktop support, server and hardware installation, and network...
-
Remote IT Engineer Position
1 tydzień temu
Łódź, Łódź Voivodeship, Polska FRISTA Pełny etatRequired Skills and Qualifications">To succeed in this position, you will need:5+ years of experience as an IT Systems Engineer or similar roleStrong knowledge of Windows Server, Office 365, VMware, and Veeam BackupExperience in IT infrastructure support, system administration, and troubleshootingEnglish and German proficiencyStrong problem-solving skills...
-
IT System Engineer with German
1 tydzień temu
Łódź, Łódź Voivodeship, Polska FRISTA Pełny etatWe are currently looking for an experienced IT Systems Engineer to join our team and support IT infrastructure maintenance and development.What We Expect:- Proven experience (5+ years) as an IT Systems Engineer or similar role- Strong knowledge of Windows Server, Office 365, VMware, and Veeam Backup- Experience in IT infrastructure support, system...
-
Cloud Engineer Lead
2 tygodni temu
Łódź, Łódź Voivodeship, Polska Relout Pełny etatRelout is a place created by ambitious people with a passion for technology. We work for international projects and clients from various industries, helping startups, software houses, and enterprises to transform and scale their businesses. We're a boutique consulting & technology partner that builds the foundation to scale for our client's success. Our...
-
Strategic IT Transformation Lead
1 tydzień temu
Łódź, Łódź Voivodeship, Polska Experis Pełny etatCompany Overview:We are a leading global defence organisation seeking an experienced Strategic IT Transformation Lead to join our team on a permanent basis.This represents an excellent opportunity to secure a long term contract within a dynamic and high profile organisation.About the Role:Act as the first point of call for CIOs and departments who are...
-
Senior IT Program Lead
1 tydzień temu
Łódź, Łódź Voivodeship, Polska McCormick Shared Services Pełny etatJob Summary">We are seeking an experienced Senior IT Program Lead to join our team at McCormick Shared Services. This role will lead the development and implementation of complex IT programs, collaborating with cross-functional teams to deliver business outcomes.">Key Responsibilities">Develop and manage program plans, budgets, and resource allocationLead...
-
IT Business Solutions Lead
10 godzin temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatJob DescriptionWe are seeking a highly skilled IT Business Solutions Lead to join our team in TN Poland. As an IT Business Solutions Lead, you will be responsible for leading business solution design and delivery, working closely with internal and external stakeholders to understand business needs and develop effective solutions.Key Responsibilities:Lead...
-
IT Customer Support Technician
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Ricoh Pełny etatChange your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone.Role: IT Customer Support Technician - Deskside SupportLocated: Central London (On-Site)Package: Competitive salary, plus bonus and excellent company benefitsAbout Ricoh:Ricoh is a global technology business. As a...
-
Technical Support Engineer
1 tydzień temu
Łódź, Łódź Voivodeship, Polska TN Poland Pełny etatAs a Technical Support Engineer, you will be responsible for delivering exceptional technical support to Unit4 customers. Your primary focus will be on resolving technical issues and ensuring that our customers receive the highest level of service.Your key responsibilities will include:Resolving technical issues and escalating to senior engineers as...
-
Technical IT Infrastructure Support Specialist
13 godzin temu
Łódź, Łódź Voivodeship, Polska Bosch Pełny etatJob Description:We are seeking a skilled and experienced IT Infrastructure Support Specialist to join our team at Bosch.About the Role:The successful candidate will be responsible for solving, escalating and tracking system incidents in accordance with defined Service Levels. They will also analyze, assess and investigate alerts, warnings and errors...
-
Information Technology Security Engineer
2 tygodni temu
Łódź, Łódź Voivodeship, Polska Pertemps ERP (part of Network EMEA) Pełny etatInformation Technology Security EngineerOur client, a global leader, is looking for an experienced IT Security Engineer to join their Global IT Security Team. You'll design, implement, and support advanced security solutions, focusing on Checkpoint, cloud, and infrastructure security.Key Responsibilities:Design and implement security solutions (focus on...
