Technical Business Analyst

Join us, and shape the future of digital transformation in finance Kraków - based opportunity with hybrid work model (6 days/month in the office). As a Technical Business Analyst , you will be working for our client, a leading global financial institution undertaking a large-scale technology transformation project aimed at enhancing DevOps practices, optimizing CI/CD pipelines, and improving application monitoring and deployment. You will be playing a key role in bridging the gap between technical teams and business stakeholders, ensuring that solutions are aligned with both strategic objectives and operational requirements. This position offers the opportunity to work on high-impact initiatives within a fast-paced, collaborative environment. Your main responsibilities: Gathering, documenting, and validating business and technical requirements from stakeholders Collaborating with development, operations, and infrastructure teams to streamline CI/CD processes Analysing process flows and identifying opportunities for automation and optimization within a DevOps context Supporting the integration of tools such as Jira, Confluence, GitHub, Nexus, and Jenkins into delivery pipelines Facilitating workshops and discussions to align project objectives with delivery capabilities Maintaining clear communication across teams to ensure transparency and progress tracking Monitoring system performance and assisting in incident root cause analysis Preparing and maintaining comprehensive documentation on project requirements, changes, and outcomes Assisting in the design and implementation of IT controls and best practices across systems Reporting progress and issues to senior stakeholders, ensuring timely resolutions You're ideal for this role if you have: 5 years' experience in software delivery within banking, finance, or fintech sectors Strong experience working in DevOps environments with tools like Jenkins, Ansible, and CI/CD pipelines Hands-on experience with Jira, Confluence, GitHub, and Nexus/Sonatype Excellent problem-solving and troubleshooting skills with a focus on root cause analysis Strong communication and interpersonal skills for stakeholder management Proven ability to work independently with a proactive, ownership-driven mindset Solid understanding of IT controls, governance, and best practices Experience documenting, mapping, and analysing business processes Proficiency in Microsoft Excel, PowerPoint, and Word Familiarity with database concepts and data analysis It is a strong plus if you have: Experience with large matrix organizations and cross-functional project delivery Exposure to monitoring and logging tools for performance management Previous experience with M&A, system integrations, or divestiture projects Ability to speak or read in additional languages We offer you: ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious and driven people. The offer includes: Stable and long-term cooperation with very good conditions Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participation in Social Events, training, and work in an international environment Access to an attractive Medical Package Access to Multisport Program GETREADY Internal job ID 7831 You can report violations in accordance with ITDS's Whistleblower Procedure available here .