French Language Support Specialist

4 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
About the Role

We are seeking a highly skilled French Language Support Specialist to join our Customer Care Operations team at TN Poland. As a key member of the team, you will be responsible for providing language support for customer disputes, as well as analyzing root causes and developing recommendations for process improvements.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Proficiency in English and French is required, with a minimum B1 level in French.

Responsibilities:

  1. Provide language support for customer disputes, including translation of documents and communication with customers.
  2. Collaborate with internal stakeholders to improve the customer experience and ensure compliance with service level agreements.
  3. Analyze root causes of disputes and develop recommendations for process improvements.
  4. Communicate regularly with national and regional contacts to gather information and provide updates on dispute resolution processes.

Requirements:

  • Minimum 1 year of relevant experience in Customer Care Operations or a related field.
  • Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level).
  • Ability to work under time constraints and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with attention to detail and excellent communication skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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