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Supply Chain Fulfillment Associate

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

About the Position

This position plays a crucial part in supporting the Cluster Supply Chain team with general customer service administration, order management, and order fulfillment support.

Key duties include field supply chain communication with different customers, tasks coordination at national and state levels, and supporting field SC training programs.

The role requires collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

Main Responsibilities

  • Capture and change orders: Receive and record standard order details and update orders based on sales requests;
  • Check pricing: Verify pricing accuracy on all orders;
  • Optimize logistics: Optimize shipping, create filler orders for FTL delivery;
  • Conduct credit check: Confirm and update orders for delivery and unblock as needed;
  • Proactive communication: Notify customers about out-of-stock items;
  • Stock check and confirmation: Confirm product availability and order quantities with supply planning;
  • Schedule and create delivery: Finalize and update delivery details in the system; follow up on order status with logistics providers;
  • Close unconfirmed orders: Cancel and close undelivered orders;
  • Manage returns: Coordinate return deliveries and resolve issues with customers;
  • Communicate with customers to find efficient solutions for complex requirements;
  • Coordinate between call centers and departments.

About Our Company

We're a dynamic and growing company with a strong focus on teamwork and collaboration.

Our teams deliver vital services to PepsiCo employees around the world.

We value diversity and inclusion in the workplace and strive to create an environment where everyone feels valued and respected.