Operational Services Officer

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

About Nordea Bank

Nordea is one of the largest employers in Poland, with a strong presence in the Scandinavian market. As a bank that provides great value to customers, we're looking for talented individuals to join our team.

Job Description:

The (Junior) Process Officer will play a crucial role in contributing to the best customer service for estates and exiting customers in Sweden. This includes managing invoice payments for Estates, performing exit of customers, and collaborating across borders with colleagues in Scandinavian countries.

Responsibilities:

  • Manage invoice payments for Estates
  • Perform exit of customers
  • Broadening knowledge of banking services
  • Create, develop, and update process documentation
  • Work with internal applications and procedures to meet customers' ever-changing needs
  • Collaborate across borders with colleagues in Scandinavian countries
  • Develop yourself by learning different tasks connected with daily banking services
  • Help continuously improve process routines with new ideas and inputs

Requirements:

  • English on a communicative level (min. B2 level)
  • Ability to make independent decisions
  • Initiative and ability to quickly learn new things
  • Analytical mindset and attention to detail
  • Good knowledge of MS Office tools
  • Able to handle stressful situations and goal-oriented
  • University degree and previous international experience (not a requirement but seen as a benefit)
  • Sufficient Swedish language skills on a strong communicative level (min. B2 level)

Benefits:

  • Nordic language bonus: A monthly additional financial reward for using Swedish language skills on a daily basis

Location: The role is based in Łódź, Poland.

Estimated Salary: 40,000 - 55,000 PLN per year, depending on qualifications and experience.



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