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Quality Experience Analyst
2 tygodni temu
**Quality Experience Analyst**
We are seeking a highly motivated Quality Experience Analyst to join our Quality Assurance team. In this role, you will be responsible for ensuring the highest level of service quality in our customer support.
You will conduct regular audits of customer interactions, analyze data to identify trends and areas for process improvement, and collaborate with cross-functional teams to implement changes and ensure seamless execution.
- Conduct regular audits of customer interactions to ensure compliance with quality standards.
- Analyze data to identify trends and areas for process improvement.
- Collaborate with cross-functional teams to implement changes and ensure seamless execution.
**Key Responsibilities:**
QA Process Development: Develop and maintain QA processes and scorecards.
Training and Coaching: Provide training and coaching to agents on quality standards and best practices.
Data Analysis: Analyze data to identify trends and areas for process improvement.
