Highly Skilled IT Consultant

3 dni temu

Warszawa, Mazovia, Polska Visa Inc. Pełny etat

We're looking for a Highly Skilled IT Consultant to join our Technical Solutions team at Visa Inc.

The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through innovative solutions.

Responsibilities:

  • Provide technical support to clients via phone, email, and chat, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to resolve complex technical issues and implement process improvements.
  • Develop and maintain technical documentation, knowledge base articles, and training materials.
  • Stay up-to-date with industry trends and emerging technologies, identifying opportunities for innovation and improvement.
  • Communicate effectively with clients and stakeholders, both verbally and in writing.
  • Work collaboratively with cross-functional teams to drive business results and deliver exceptional customer experiences.
  • Prioritize tasks and manage multiple projects simultaneously, meeting deadlines and delivering high-quality outcomes.
  • Participate in continuous learning and professional development, enhancing technical skills and staying current with industry best practices.
  • Contribute to the growth and development of the Technical Solutions team, sharing knowledge and expertise with colleagues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in a technical support role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with a focus on delivering high-quality outcomes.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Familiarity with CRM software and ticketing systems.
  • Ability to work flexible hours, including evenings and weekends, as needed.

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