Training Program Coordinator

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Fostering Excellence in Service

We are seeking an experienced Training Program Coordinator to join our team at the VELUX Group. In this role, you will be responsible for developing and delivering training programs that enhance customer service skills and create a culture of exceptional service.

We value teamwork, innovation, and continuous improvement, and we encourage our employees to take ownership of their projects and ideas. If you share our passion for service excellence and have the skills and expertise to deliver results, we would love to hear from you.

Your Key Responsibilities
  • Develop and deliver training programs that enhance customer service skills and create a culture of exceptional service.
  • Collaborate with managers to identify training needs across various departments and teams.
  • Support new hires during their onboarding process, ensuring a smooth transition.
  • Maintain accurate attendance records and other relevant documentation.
  • Support Lean Experts in conducting Lean trainings and workshops.
Requirements
  1. At least 1 year of experience in specific field (Business Optimisation, Service Excellence) as a trainer.
  2. Bachelor's or Master's Degree from a reputable institution.
  3. Advanced MS Office skills.
  4. Excellent knowledge of English (min. C1 level).
  5. Self-driven, proactive and flexible, with great communication skills and a constructive mindset towards challenges.


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