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IT Infrastructure Specialist

1 tydzień temu

Gdańsk, Pomerania, Polska Polpharma Biologics group Pełny etat
About Polpharma Biologics

Our biopharmaceutical company operates state-of-the-art facilities across Europe, focusing on cell line development, product and process development, clinical manufacturing, commercial scale production, and regulatory affairs.

We aim to create innovative medicines that improve patients' lives and develop a passionate and friendly workplace environment.

The IT Support Specialist role involves resolving technical issues with IT equipment, software, and infrastructure.

Key Responsibilities:
  • Logging user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
  • Diagnosing and resolving user problems, IT equipment faults, or directing to the appropriate service/support group;
  • Installing and configuring hardware, software, and peripherals;
  • Providing assistance with current issues (e.g. file recovery, granting access, starting systems);
  • Documenting IT systems used in the organization;
  • Managing user accounts, groups, and computers in AD/AAD;
  • Participating in IT projects as a team member;
  • Managing the Microsoft Office 365 service;
  • Remote software distribution and monitoring system management;
  • Supporting IT Administrators in managing file servers, email, antivirus systems, application servers;
  • Collaborating with other IT employees in their daily duties;
  • User training in basic hardware and software functionalities.