Technical Team Manager
3 tygodni temu
At Trimble, we're embracing transformation and change, and we need your help to make it happen.
You'll be leading a team of 10+ technical support specialists, organizing tasks, and assisting in escalations.
Contributing to the team development strategy, including talent development and retention of key talents, is also a key part of this role.
You'll be analyzing the behavior of technical systems and steering internal efforts to resolve issues for customers.
Managing internal reports based on tickets, taking part in recruiting activities, and conducting job interviews are also responsibilities of this position.
Assisting the Head of Department in managing and evaluating employee performance, as well as creating and leading process improvements, are key aspects of this job.
You'll be building a good standing of the team and building a positive relationship with stakeholders such as Customer Care, Professional Services, and other departments across the organization.
Here's what we're looking for in a candidate:
- Previous experience in leading a technical team, ideally 2nd line technical support
- Advanced knowledge of web-based applications configuration (HTTP/SOAP/REST/FTP)
- Advanced technical skills (SQL, XML, XSL, JSON, CSV, MS Office)
- Ability to motivate and drive the team
- Ability to work with tight deadlines and changing priorities
- Ability to build strong interpersonal relationships
- Capability of balancing multiple tasks and maintaining focus on critical objectives
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