Experienced ITIL Service Delivery Manager with Multilingual Expertise
3 dni temu
Company Overview
Eviden is a dynamic and forward-thinking organization that values innovation, teamwork, and customer satisfaction.
Job Summary
We are seeking an experienced ITIL Service Delivery Manager to lead our team in providing exceptional service delivery. As a key member of our organization, you will be responsible for managing a team of database administration and development support, ensuring operational control and planning, and driving service excellence.
Key Responsibilities
- Ownership and management of one or more ITIL processes
- Leadership and collaboration with the team to set priorities and requirements
- Coordination of complex and escalated changes
- Customer contact for processes and escalations
- Operational control and planning
- Availability Management
- IT Service Continuity Management
- Service Level Management
- Project Management
- Finance Management
- Reporting
Requirements
- German (C1)
- English (B2)
- ITIL experience
- Excel intermediate
- Service experience
- Experience with ITSM tools (ServiceNow, OSMQ, Remedy, Jira)
- Confluence knowledge
- Project Management experience
Nice-to-Have Skills
- ITIL IT Service Management Certificate
- Prince Certificate
- Contract negotiation experience
- Finance Management
- Transition Management experience
Our Offering
- Wellbeing programs and work-life balance integration
- Private medical and dental care
- Benefits platform – shopping, cinema, sport, etc.
- Co-funding of sport activities, e.g., Multisport & OK system cards, b-active program
- Courses and certifications, e.g., Google Cloud, AWS, ITIL
- Conferences and Expert Communities
- Gift packages for special occasions: Easter, Christmas, Children's Day
- Appreciation for seniority: additional days off, Atos Jubilee gifts
- Remote working
- Charity and eco initiatives
-
ITIL Service Delivery Lead
2 dni temu
Wrocław, Polska Eviden Pełny etatAbout the RoleWe are seeking an experienced ITIL Service Delivery Manager to join our team at Eviden. As a key member of our operations team, you will be responsible for delivering high-quality services to our customers.
-
Delivery Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Softjourn Pełny etatWe are looking for a seasoned Delivery Manager to join our team responsible for managing multiple projects simultaneously. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working with cross-functional teams.As a Delivery Manager, you will be responsible for:Overseeing the entire project lifecycle,...
-
Customer Service Representative with Finnish Expertise
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etatCompany Overview\Randstad Polska Sp. z o.o. is a leading recruitment agency in Poland, offering unique development opportunities and a chance to grow with the company.\Job Description\We are seeking a highly skilled Customer Service Representative with Finnish expertise to join our team in Wrocław. As a key member of the new team, you will be responsible...
-
Wołowska , Wrocław, Polska Eviden Pełny etatJob OverviewWe are seeking a seasoned SAP Cluster Lead with expertise in the SAP FICO area for a maintenance project (2nd line of support). This role is ideal for professionals who have experience as SAP FI/CO Consultant, and also desirable skills include SAP FI/CO Team Lead and/or PM (Project Manager), SDM (Service Delivery Manager), BSM (Business Solution...
-
IT Delivery Hub Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatAt our client, STENA AB Group, we are expanding our operations by establishing a new IT delivery hub in Poland.As a high-impact initiative leader, you will shape the future of IT delivery in a key global market.Key responsibilities include:Automating repetitive tasks to streamline the software delivery process.Implementing and maintaining CI/CD...
-
IT Delivery Hub Leader
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatCompany OverviewOur client, STENA AB Group, is a global organisation with multiple business units. With an international presence, they are expanding their operations by establishing a new IT delivery hub in Poland.Job SummaryThis is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key...
-
RTR Operations Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatCompany OverviewOur client is a multinational organization seeking an experienced RTR manager to lead the creation and optimization of financial operations. The successful candidate will ensure the delivery of high-quality services and compliance with global standards.
-
IT Delivery Hub Manager Position
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatAt Michael Page, we're working closely with our client, STENA AB Group, to find a talented leader to spearhead the establishment of a new IT delivery hub in Poland.This exciting opportunity offers the chance to develop and execute a comprehensive IT strategy, drive innovation, and shape the future of IT delivery in a key global market.Develop and implement a...
-
Business Development Expert with Multilingual Background
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Piwik PRO Pełny etatCompany OverviewPiwik PRO is a software company that offers innovative solutions to help businesses succeed. We're passionate about providing exceptional products and services that meet the evolving needs of our clients.Salary and BenefitsWe offer competitive salaries and benefits that cater to the diverse needs of our employees. Our compensation package...
-
IT Operations Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatAbout the RoleMichael Page is seeking a highly skilled IT Operations Lead to join their global organisation. This exciting opportunity will involve leading and shaping a strategic IT hub, driving digitalization of ITSM, and enhancing operations using tools like ServiceNow.Key Responsibilities:Manage daily operations of IT teams delivering services in...
-
IT Operations Lead
1 dzień temu
Wrocław, Polska Michael Page Pełny etatO naszym kliencie Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it Known for their commitment to excellence, they focus on delivering cutting-edge...
-
Customer Service Specialist with Finnish
1 dzień temu
Wrocław, Polska Randstad Polska Sp. z o.o. Pełny etatIf you want to join a new Customer Service team, you feel comfortable speaking the Finnish language, and you would like to grow with the growth of the Nordic company in Wrocław - APPLY! Customer Service Specialist with Finnish Nr ref.: 409/12/2024/PM/258788/jobs.pl Wrocław (dolnośląskie) What we offer - Unique development opportunities being a key...
-
Senior IT Project Manager
1 dzień temu
Wrocław, Polska Link Group Pełny etatWe are looking for an experienced Senior Project Manager (Infrastructure) to help develop our IT center in Poland. Higher education in IT or a related field, 4–5 years of experience in project management, Hands-on experience in server/network administration, Knowledge of networking technologies, Experience with virtualization and cloud technologies (e.g.,...
-
IT Project Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatCompany OverviewOur client is a global manufacturer with an IT hub in Wrocław, focused on delivering innovative and efficient IT solutions worldwide.The organisation fosters a culture of collaboration, professional growth, and excellence in service delivery. It prioritises sustainability, employee development, and offers a supportive, inclusive...
-
Experienced Engagement Manager Opportunity
6 dni temu
Wrocław, Polska KPMG Pełny etatCompany Overview">KPMG GMS Global Engagement Management is a team of international experts specializing in global mobility. Our team operates across multiple countries, structured into three regional hubs—Americas, EMA, and APAC—with a strong subteam in Poland.">Job Description">">Maintain positive client relationships and address inquiries from KPMG...
-
Customer Service Specialist with German or French
1 dzień temu
Wrocław, Polska Randstad Polska Sp. z o.o. Pełny etatIf you want to join an international Nordic company, be a part of the Customer Service Team in Wrocław, and use your German or French - aplly! Customer Service Specialist with German or French Nr ref.: 91/1/2025/AS/258938/jobs.pl Wrocław (dolnośląskie) Oferujemy - Development opportunities in the Scandinavian company focused on people and the...
-
IT Delivery Specialist
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatOur client, a global organisation with multiple business units, is establishing a new IT delivery hub in Poland. With a strong international presence, they aim to deliver cutting-edge IT solutions while fostering collaboration, growth, and high performance.About the RoleResolve incidents escalated by 1st Line Support with accuracy and timeliness.Troubleshoot...
-
Polish IT Operations Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatRole OverviewAs a Head of IT Delivery Poland, you will play a crucial role in shaping the future of IT delivery in a key global market.Key ResponsibilitiesManage day-to-day IT operations, ensuring efficient delivery of projects and services.Optimise workflows and implement global best practices to drive scalability and performance.Monitor budgets, timelines,...
-
Technology Infrastructure Leader
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etatAbout UsMICHAEL PAGEWe are a global recruitment agency with a strong international presence, expanding our operations by establishing a new IT delivery hub in Poland. Our client, STENA AB Group, is known for their commitment to excellence and focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high...
-
IT Infrastructure Development Manager
12 godzin temu
Wrocław, Województwo dolnośląskie, Polska Link Group Pełny etatCompany OverviewAt Link Group, we are dedicated to developing our IT center in Poland. This strategic initiative aims to establish a cutting-edge infrastructure that drives innovation and growth.Job DescriptionWe are seeking an experienced Senior Project Manager (Infrastructure) to lead the development of our IT center in Poland. The ideal candidate will...