Aktualne oferty pracy związane z Insurance Operations Director Role - Wrocław, Województwo dolnośląskie - TN Poland
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Insurance Operations Director Role
1 tydzień temu
We are looking for an experienced professional to fill the role of Senior Manager - Insurance Operations in our Polish office. The successful candidate will lead multiple teams that provide underwriting support services to the Americas region.
This is an excellent opportunity to develop your skills and experience in insurance operations, working closely with the Middle Office and Underwriter to provide guidance and support to your teams.
You will be responsible for developing insurance knowledge related to your specialized line of business, as well as balancing the needs of your team members, Shared Service initiatives, and wider business aims.
Responsibilities- Lead multiple Insurance Operations teams providing Underwriting Support Services like policy maintenance, data entry, endorsements, certificates, policy wordings, invoice issuance, reconciliation, pricing modeling, credit control etc.
- Provide exceptional customer service to internal and external stakeholders, ensuring high standards are maintained.
- Ensure processes, procedures, and SLAs are met and adhered to, aligning with company-wide goals.
- Manage workflow of multiple tasks, maintaining detailed understanding of task status owned by Middle Office, Underwriters, Brokers, and AXA XL network.
- Support successful transition of new and existing work into teams from AXA XL, following Global Operations strategies.
- Drive culture of Continuous Improvement and learning, tracking and supporting initiatives where necessary.
- Participate in Quality Review Process for area of responsibility, collaborating with stakeholders on process review and improvement.
- Cultivate effective relationships with internal and external contacts worldwide, considering local language, time zones, and good local standard.
- Resolve issues proactively to balance client/broker expectations with internal service standards.
- Mentor and support teams through regular communication, training, coaching, and appraisal reviews.
