Dispute Resolution Professional
2 tygodni temu
About HEINEKEN Kraków
We are a growing team of business experts in finance, accounting, data and technology at HEINEKEN Kraków. Our success comes directly from our great people.
Our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, and Enjoyment of Life drive us to be inclusive, diverse, and open for new challenges.
Your Responsibilities
- Drive improvements
- Liaise with local customers using strong language skills to understand their pain points
- Create better insights using analytical and digital skills
- Ensure disputes are resolved and prevented from repeating in future
- Improve customer satisfaction and reduce timelines for disputes resolution
- Facilitate the identification and resolution of any customer disputes
- Manage customer queries
- Solve and close disputes and perform root cause analyses
You're a Good Candidate If
- You have fluent English language skills
- You have experience related to Order to Cash/Customer Service area
- You have strong communication and problem-solving skills
- You have experience with SAP and Excel systems
- You have experience in a multi-national environment
What We Offer
We take integrity and ethical conduct seriously. If you have concerns about a possible violation of legal regulations, we encourage you to speak up. Cases can be reported globally or locally by selecting the proper option or communicating on a hotline.
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