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2 tygodni temu

Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

We're seeking a highly skilled Staffing Optimization Specialist to join our team at Gdziepracujemy.

The successful candidate will be responsible for creating and managing employee schedules to maximize efficiency and productivity. This includes analyzing historical data, forecasting call volumes, and adjusting schedules as needed.

Job Description:

  • Create and adjust employee schedules to optimize efficiency.
  • Monitor real-time staffing levels and adjust schedules as needed.
  • Collaborate with HR and operations teams to balance staffing levels.
  • Analyze performance metrics to improve workforce planning.

Requirements:

  • Strong analytical and mathematical skills.
  • Proficiency in WFM software (e.g., Verint, NICE, Genesys).
  • Ability to forecast and manage workforce scheduling.
  • Experience in data analysis and reporting.
  • Strong organizational and decision-making abilities.