Technical Support Specialist

1 tydzień temu


Lublin, Lubelskie, Polska Genpact Pełny etat
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in the EMEA region. As a Process Associate, you will be responsible for providing technical support to customers via phone, chat, or email, translating their queries into the appropriate language as per customer requirements.

Responsibilities:
  • Provide timely and effective technical support to customers;
  • Fix IT issues according to Standard Operating Procedures (SOP) and process trainings;
  • Document all cases with accurate description of troubleshooting steps followed;
  • Inform process trainers and management team about outdated SOP information;
  • Provide excellent customer experience and flag additional support/knowledge requirements to trainers/management;
  • Arrange working schedule with colleagues flexibly, according to business needs.
Requirements:
  • Very good knowledge of Polish (C1), German (C1), and English (B2);
  • Basic understanding of computer systems, mobile devices, and other tech products;
  • Good MS Office Suite knowledge;
  • Analytical thinking and self-starter;
  • Good interaction skills;
  • Collaborative approach.


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