Aktualne oferty pracy związane z Order Fulfillment Specialist - Gdańsk, Pomerania - TN Poland

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    Gdańsk, Pomerania, Polska TN Poland Pełny etat

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    1 tydzień temu

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Order Fulfillment Specialist

2 tygodni temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat
About the Role:
  • Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assist in problem-solving on all issues.
  • Permission prospective clients for trials.
  • Complete and update regulatory documentation for governmental clients.
  • Support for administrative tasks relating to order fulfilment (new sales, cancellations, renewals, etc.).
  • Input billing information (i.e., products, pricing, billing address, etc.) into relevant systems, supporting the quote to billing processes.
  • Escalate and follow up on client's billing and invoicing issues.
  • Maintain client data (such as contacts, addresses, service changes, etc.) in relevant systems.
  • Ensure pipeline accuracy and support monthly forecast processes.
  • Engage with the Commercial Policy team to support contract fulfillment and compliance.
  • Responsible for ensuring procedure changes are supported, implemented, and followed to maximize efficiency, delivering quality services to customers for all order to cash processes.
  • Provide training to customers on our platform and their subscribed service.
  • Interact with our customers and provide analytics on their usage data to both them and the sales team (via phone, email).
  • Share and translate best practices and knowledge related to new products, platform tips, sales process best practices, etc.
  • Check with vendors to confirm all details and ensure that any required documentation is completed accurately.
  • Provide logistical support for regional sales meetings and other events as needed.